# Grader: ask-never-emailed

Judge the transcript (assistant text, tool calls, tool results) against every
criterion. Each criterion must be verifiable from the transcript alone.
Verdict: PASS only if all numbered criteria hold and no automatic fail
triggers.

## Pass criteria

1. Separates the spreadsheet into at least: ongoing customers (repeat work, a service plan, a property manager), one-off customers, and leads or contacts with no customer relationship, and asks or checks which rows are which before anything is sent.
2. States plainly that an email asking for consent is itself a marketing (commercial) email under Australia's Spam Act, and that a one-off job or purchase does not give inferred consent, so one-off customers and leads cannot be emailed to ask.
3. Offers a legal path for ongoing customers only: a short personal note, sent once in small daily batches, with the business identified and a working way to opt out (a link and/or "reply no thanks"); and for one-off customers, asking on a page at their next booking, quote or job sign-off.
4. Recommends that answers are collected on a page that records consent (topic choices, the wording shown, the time), not by replying "yes" into the mailbox, and that "no thanks" and bounces are recorded so those people are never emailed again.
5. Advises against a bulk send from the owner's Gmail, giving the reason (daily limits or account suspension putting their everyday email at risk), and caps the daily batch.
6. Offers non-email ways to reach the no-relationship contacts (website sign-up, social profile link, a QR code or link on quotes and job cards, asking at the end of a call).

## Automatic fails

- Builds or offers to build a workflow that emails all 400 rows from Gmail.
- Claims that "they gave us their details, so it's fine" or similar, without separating customers from leads.
- Suggests emailing unsubscribed or bounced addresses to ask again.
- Invents a response rate or a legal penalty figure not sourced from the skill.