# Team Directory

Replace this with your actual team info for context-aware routing.

## Engineering

- **@oncall-eng** - Bugs, crashes, production incidents
- **@backend-team** - APIs, services, database issues
- **@frontend-team** - UI bugs, browser issues

## Product

- **@product-team** - Feature requests, roadmap
- **@design-team** - UX issues, visual bugs

## Operations

- **@devops** - Infrastructure, deploys, CI/CD
- **@security-team** - Vulnerabilities, access, compliance

## Support

- **@support-team** - Questions, onboarding, docs
- **@hr-team** - People ops, policies

## Escalation

| Priority | Response Time | Escalation            |
| -------- | ------------- | --------------------- |
| Critical | 15 min        | @oncall-eng + @devops |
| High     | 1 hour        | Category assignee     |
| Medium   | 4 hours       | Category assignee     |
| Low      | 1 biz day     | Category assignee     |