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Comments:\n\n2019-05-28 22:21:01 - glide.maint (Approval history)\nDon Goodliffe approved the task. Comments:\n\n2019-05-28 22:21:01 - glide.maint (Approval history)\nDavid Loo approved the task. Comments:\n\n2019-05-28 22:21:01 - glide.maint (Approval history)\nBow Ruggeri approved the task. 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(Technical approvals).\n\n2019-06-02 08:03:27 - Christen Mitchell (Approval history)\nGroup approval for CAB Approval rejected by user Christen Mitchell (CAB approval).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000038", "value": "CHG0000038" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "NY RAC", "value": "5f97fe23c0a8010e01ef3cb03c20c7f5" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { 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"display_value_internal": "2019-06-19 05:30:00" }, "assigned_to": { "display_value": "David Loo", "value": "5137153cc611227c000bbd1bd8cd2007" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "rollback to existing db_block_buffer setting", "value": "rollback to existing db_block_buffer setting" }, "conflict_status": { "display_value": "Conflict", "value": "Conflict" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "Hardware", "value": "8a5055c9c61122780043563ef53438e3" }, "description": { "display_value": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.", "value": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate." }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "2019-06-04 01:03:02", "value": "2019-06-04 08:03:02", "display_value_internal": "2019-06-04 01:03:02" }, "risk": { "display_value": "Very High", "value": 1 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Network", "value": "Network" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "99cdb152db252200a6a2b31be0b8f5e7", "value": "99cdb152db252200a6a2b31be0b8f5e7" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-06-04 01:02:58", "value": "2019-06-04 08:02:58", "display_value_internal": "2019-06-04 01:02:58" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2019-06-03 06:07:48 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Fred Luddy (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000045", "value": "CHG0000045" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "OWA-SD-01", "value": "27e3a47cc0a8000b001d28ab291fa65b" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "2 - Medium", "value": 2 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "2 - High", "value": 2 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "Fail OWA-SD-01 to DR system\nImage OWA-SD-01\nUpgrade system to MS Server 2016\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01", "value": "Fail OWA-SD-01 to DR system\nImage OWA-SD-01\nUpgrade system to MS Server 2016\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01" }, "end_date": { "display_value": "2019-06-19 11:29:59", "value": "2019-06-19 18:29:59", "display_value_internal": "2019-06-19 11:29:59" }, "short_description": { "display_value": "Upgrade OWA-SD-01 to MS Windows Server 2016", "value": "Upgrade OWA-SD-01 to MS Windows Server 2016" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "2019-06-03 02:48:24", "value": "2019-06-03 09:48:24", "display_value_internal": "2019-06-03 02:48:24" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "2019-06-19 07:30:00", "value": "2019-06-19 14:30:00", "display_value_internal": "2019-06-19 07:30:00" }, "assigned_to": { "display_value": "David Loo", "value": "5137153cc611227c000bbd1bd8cd2007" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "re-image OWA-SD-01\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01", "value": "re-image OWA-SD-01\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01" }, "conflict_status": { "display_value": "Conflict", "value": "Conflict" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "Hardware", "value": "8a5055c9c61122780043563ef53438e3" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "2019-06-04 01:02:58", "value": "2019-06-04 08:02:58", "display_value_internal": "2019-06-04 01:02:58" }, "risk": { "display_value": "Very High", "value": 1 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Network", "value": "Network" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "55cdb152db252200a6a2b31be0b8f5ee", "value": "55cdb152db252200a6a2b31be0b8f5ee" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-06-04 01:03:00", "value": "2019-06-04 08:03:00", "display_value_internal": "2019-06-04 01:03:00" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2019-06-03 06:07:53 - System Administrator (Approval history)\nGroup approval for Hardware approved by user Don Goodliffe (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000046", "value": "CHG0000046" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "unix201", "value": "53979c53c0a801640116ad2044643fb2" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "3 - Moderate", "value": 3 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "login to unix 201 as root\nappend ipaddress 192.168.1.254\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10", "value": "login to unix 201 as root\nappend ipaddress 192.168.1.254\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10" }, "end_date": { "display_value": "2019-06-19 08:00:00", "value": "2019-06-19 15:00:00", "display_value_internal": "2019-06-19 08:00:00" }, "short_description": { "display_value": "Change default router on unix201", "value": "Change default router on unix201" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "2019-06-03 02:48:24", "value": "2019-06-03 09:48:24", "display_value_internal": "2019-06-03 02:48:24" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "2019-06-19 07:30:00", "value": "2019-06-19 14:30:00", "display_value_internal": "2019-06-19 07:30:00" }, "assigned_to": { "display_value": "David Loo", "value": "5137153cc611227c000bbd1bd8cd2007" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "revert to default gateway 192.168.1.100\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10", "value": "revert to default gateway 192.168.1.100\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10" }, "conflict_status": { "display_value": "Conflict", "value": "Conflict" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-06-01 01:21:32", "value": "2019-06-01 08:21:32", "display_value_internal": "2019-06-01 01:21:32" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "Hardware", "value": "8a5055c9c61122780043563ef53438e3" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "2019-06-04 01:03:00", "value": "2019-06-04 08:03:00", "display_value_internal": "2019-06-04 01:03:00" }, "risk": { "display_value": "Very High", "value": 1 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Network", 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"display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "vi /etc/network/interfaces\ninsert line:\ndns-nameservers 8.8.8.8 8.8.4.4\n:wq\ntest name resolution using command: host www.google.com", "value": "vi /etc/network/interfaces\ninsert line:\ndns-nameservers 8.8.8.8 8.8.4.4\n:wq\ntest name resolution using command: host www.google.com" }, "end_date": { "display_value": "2019-07-02 19:45:00", "value": "2019-07-03 02:45:00", "display_value_internal": "2019-07-02 19:45:00" }, "short_description": { "display_value": "Update 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"display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-06-04 01:43:21", "value": "2019-06-04 08:43:21", "display_value_internal": "2019-06-04 01:43:21" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2019-06-03 06:09:42 - System Administrator (Approval history)\nGroup approval for Hardware approved by user ITIL User (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000054", "value": "CHG0000054" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", 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The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.", "value": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate." }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", 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System Administrator (Approval history)\nGroup approval for Hardware approved by user Beth Anglin (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000055", "value": "CHG0000055" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "OWA-SD-01", "value": "27e3a47cc0a8000b001d28ab291fa65b" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "2 - Medium", "value": 2 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, 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"display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "rollback to existing db_block_buffer setting", "value": "rollback to existing db_block_buffer setting" }, "conflict_status": { "display_value": "Conflict", "value": "Conflict" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-06-01 01:21:34", "value": "2019-06-01 08:21:34", "display_value_internal": "2019-06-01 01:21:34" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-06-01 01:21:34", "value": "2019-06-01 08:21:34", "display_value_internal": "2019-06-01 01:21:34" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "Hardware", "value": "8a5055c9c61122780043563ef53438e3" }, "description": { "display_value": "The database size has increased and the cache hit rate is at the low end of an 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The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate.", "value": "The database size has increased and the cache hit rate is at the low end of an acceptable rate. The Database team needss to increase the amount of memory allocated to the Oracle SGA to increase the cache hit rate." }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "2019-06-04 01:45:28", "value": "2019-06-04 08:45:28", "display_value_internal": "2019-06-04 01:45:28" }, "risk": { "display_value": "High", "value": 2 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Network", "value": "Network" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "35cd3552db252200a6a2b31be0b8f5de", "value": "35cd3552db252200a6a2b31be0b8f5de" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-06-04 01:45:33", "value": "2019-06-04 08:45:33", "display_value_internal": "2019-06-04 01:45:33" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2019-06-03 06:11:39 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Loo (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000065", "value": "CHG0000065" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "OWA-SD-01", "value": "27e3a47cc0a8000b001d28ab291fa65b" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "2 - Medium", "value": 2 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "2 - High", "value": 2 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "Fail OWA-SD-01 to DR system\nImage OWA-SD-01\nUpgrade system to MS Server 2016\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01", "value": "Fail OWA-SD-01 to DR system\nImage OWA-SD-01\nUpgrade system to MS Server 2016\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01" }, "end_date": { "display_value": "2019-07-17 11:29:59", "value": "2019-07-17 18:29:59", "display_value_internal": "2019-07-17 11:29:59" }, "short_description": { "display_value": "Upgrade OWA-SD-01 to MS Windows Server 2016", "value": "Upgrade OWA-SD-01 to MS Windows Server 2016" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "2019-06-03 02:48:25", "value": "2019-06-03 09:48:25", "display_value_internal": "2019-06-03 02:48:25" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", "display_value_internal": "" }, "review_status": { "display_value": "", "value": "" }, "reassignment_count": { "display_value": "0", "value": 0 }, "start_date": { "display_value": "2019-07-17 07:30:00", "value": "2019-07-17 14:30:00", "display_value_internal": "2019-07-17 07:30:00" }, "assigned_to": { "display_value": "David Loo", "value": "5137153cc611227c000bbd1bd8cd2007" }, "variables": { "display_value": "variable_pool", "value": "variable_pool" }, "sla_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments_and_work_notes": { "display_value": "", "value": "" }, "escalation": { "display_value": "Normal", "value": 0 }, "upon_approval": { "display_value": "Proceed to Next Task", "value": "proceed" }, "correlation_id": { "display_value": "", "value": "" }, "made_sla": { "display_value": "true", "value": true }, "backout_plan": { "display_value": "re-image OWA-SD-01\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01", "value": "re-image OWA-SD-01\nVerify network connectivity\nValidate OWA access using owa_test1 and owa_test2 test users\nFail from DR system back to OWA-SD-01" }, "conflict_status": { "display_value": "Conflict", "value": "Conflict" }, "sys_updated_by": { "display_value": "admin", "value": "admin" }, "opened_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "user_input": { "display_value": "", "value": "" }, "sys_created_on": { "display_value": "2019-06-01 01:21:34", "value": "2019-06-01 08:21:34", "display_value_internal": "2019-06-01 01:21:34" }, "on_hold_task": { "display_value": "", "value": "" }, "sys_domain": { "display_value": "global", "value": "global" }, "closed_at": { "display_value": "", "value": "", "display_value_internal": "" }, "review_comments": { "display_value": "", "value": "" }, "business_service": { "display_value": "", "value": "" }, "time_worked": { "display_value": "", "value": "" }, "expected_start": { "display_value": "", "value": "", "display_value_internal": "" }, "opened_at": { "display_value": "2019-06-01 01:21:34", "value": "2019-06-01 08:21:34", "display_value_internal": "2019-06-01 01:21:34" }, "work_end": { "display_value": "", "value": "", "display_value_internal": "" }, "phase_state": { "display_value": "Open", "value": "open" }, "cab_date": { "display_value": "", "value": "", "display_value_internal": "" }, "work_notes": { "display_value": "", "value": "" }, "close_code": { "display_value": "", "value": "" }, "assignment_group": { "display_value": "Hardware", "value": "8a5055c9c61122780043563ef53438e3" }, "description": { "display_value": "", "value": "" }, "on_hold_reason": { "display_value": "", "value": "" }, "calendar_duration": { "display_value": "", "value": "" }, "close_notes": { "display_value": "", "value": "" }, "contact_type": { "display_value": "", "value": "" }, "cab_required": { "display_value": "false", "value": false }, "urgency": { "display_value": "3 - Low", "value": 3 }, "scope": { "display_value": "Medium", "value": 3 }, "company": { "display_value": "", "value": "" }, "justification": { "display_value": "", "value": "" }, "activity_due": { "display_value": "UNKNOWN", "value": "", "display_value_internal": "" }, "comments": { "display_value": "", "value": "" }, "approval": { "display_value": "Requested", "value": "requested" }, "due_date": { "display_value": "", "value": "", "display_value_internal": "" }, "on_hold": { "display_value": "false", "value": false }, "sys_tags": { "display_value": "", "value": "" }, "conflict_last_run": { "display_value": "2019-06-04 01:45:33", "value": "2019-06-04 08:45:33", "display_value_internal": "2019-06-04 01:45:33" }, "risk": { "display_value": "High", "value": 2 }, "location": { "display_value": "", "value": "" }, "category": { "display_value": "Network", "value": "Network" }, "risk_impact_analysis": { "display_value": "", "value": "" } }, { "sys_id": { "display_value": "3dcd3552db252200a6a2b31be0b8f5e4", "value": "3dcd3552db252200a6a2b31be0b8f5e4" }, "reason": { "display_value": "", "value": "" }, "parent": { "display_value": "", "value": "" }, "watch_list": { "display_value": "", "value": "" }, "upon_reject": { "display_value": "Cancel all future Tasks", "value": "cancel" }, "sys_updated_on": { "display_value": "2019-06-04 01:45:30", "value": "2019-06-04 08:45:30", "display_value_internal": "2019-06-04 01:45:30" }, "type": { "display_value": "Normal", "value": "normal" }, "approval_history": { "display_value": "2019-06-03 06:11:43 - System Administrator (Approval history)\nGroup approval for Hardware approved by user David Dan (Technical approvals).\n\n", "value": "" }, "test_plan": { "display_value": "", "value": "" }, "number": { "display_value": "CHG0000066", "value": "CHG0000066" }, "cab_delegate": { "display_value": "", "value": "" }, "requested_by_date": { "display_value": "", "value": "", "display_value_internal": "" }, "state": { "display_value": "Authorize", "value": -3 }, "sys_created_by": { "display_value": "admin", "value": "admin" }, "knowledge": { "display_value": "false", "value": false }, "order": { "display_value": "", "value": "" }, "phase": { "display_value": "", "value": "" }, "cmdb_ci": { "display_value": "unix201", "value": "53979c53c0a801640116ad2044643fb2" }, "delivery_plan": { "display_value": "", "value": "" }, "impact": { "display_value": "3 - Low", "value": 3 }, "active": { "display_value": "true", "value": true }, "work_notes_list": { "display_value": "", "value": "" }, "priority": { "display_value": "3 - Moderate", "value": 3 }, "sys_domain_path": { "display_value": "/", "value": "/" }, "production_system": { "display_value": "false", "value": false }, "cab_recommendation": { "display_value": "", "value": "" }, "rejection_goto": { "display_value": "", "value": "" }, "review_date": { "display_value": "", "value": "", "display_value_internal": "" }, "requested_by": { "display_value": "System Administrator", "value": "6816f79cc0a8016401c5a33be04be441" }, "business_duration": { "display_value": "", "value": "" }, "group_list": { "display_value": "", "value": "" }, "change_plan": { "display_value": "", "value": "" }, "approval_set": { "display_value": "", "value": "", "display_value_internal": "" }, "wf_activity": { "display_value": "", "value": "" }, "implementation_plan": { "display_value": "login to unix 201 as root\nappend ipaddress 192.168.1.254\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10", "value": "login to unix 201 as root\nappend ipaddress 192.168.1.254\nRestart network with /etc/init.d/network restart\ntest network connectivity using ping 192.168.1.254\ntest network connectivity using ping 10.10.100.10" }, "end_date": { "display_value": "2019-07-17 08:00:00", "value": "2019-07-17 15:00:00", "display_value_internal": "2019-07-17 08:00:00" }, "short_description": { "display_value": "Change default router on unix201", "value": "Change default router on unix201" }, "correlation_display": { "display_value": "", "value": "" }, "delivery_task": { "display_value": "", "value": "" }, "work_start": { "display_value": "2019-06-03 02:48:25", "value": "2019-06-03 09:48:25", "display_value_internal": "2019-06-03 02:48:25" }, "outside_maintenance_schedule": { "display_value": "false", "value": false }, "additional_assignee_list": { "display_value": "", "value": "" }, "std_change_producer_version": { "display_value": "", "value": "" }, "sys_class_name": { "display_value": "Change Request", "value": "change_request" }, "closed_by": { "display_value": "", "value": "" }, "follow_up": { "display_value": "", "value": "", 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