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      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
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      "order": 1300,
      "show_delivery_time": true
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      "visible_standalone": true,
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      "content_type": "",
      "catalogs": [
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      ],
      "name": "Document Creation",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
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      "order": 1400,
      "show_delivery_time": true
    },
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      "sys_id": "10a2f5dfc6112276018db58138c7a1e0",
      "short_description": "Order office supplies such as paper, stationery and\n\t\t\tcomputer supplies\n\t\t",
      "kb_article": "",
      "icon": "19d531c04f889200086eeed18110c7fc.iix",
      "description": "<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Services Overview:</font></p>\n<p><font size=\"2\">This Service allows you to order a variety of paper products for your office.</font></p>\n<p> </p>\n<p><font size=\"3\">Services Include:</font></p>\n<ul><li><font size=\"2\">Paper Printer</font></li><li><font size=\"2\">Pens &amp; Highlighters</font></li><li><font size=\"2\">Miscellaneous supplies</font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
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      "show_quantity": false,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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      "name": "Paper and Supplies",
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      "order": 0,
      "show_delivery_time": true
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      "short_description": "Setup inter-office or external videoconferencing\n\t\t",
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      "icon": "6d6542084f889200086eeed18110c71b.iix",
      "description": "<p> </p>\n<p><font size=\"3\"><span style=\"font-size: 10.0pt;\">This service includes the deployment required client technology on your laptop or desktop.</span></font></p>\n<p><span style=\"font-size: 10.0pt;\">Services Include:</span></p>\n<ul><li><span style=\"font-size: 10.0pt;\">Webex</span></li><li><span style=\"font-size: 10.0pt;\">Jabber</span></li><li><span style=\"font-size: 10.0pt;\">Skype</span></li></ul>",
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      "visible_standalone": true,
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      "content_type": "",
      "catalogs": [
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      "name": "Videoconferencing",
      "show_wishlist": true,
      "category": {
        "sys_id": "109cdff8c6112276003b17991a09ad65",
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      "order": 0,
      "show_delivery_time": true
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      "short_description": "Reserve conference rooms and notify participants\n\t\t",
      "kb_article": "",
      "icon": "e0652f12471211002ee987e8dee49017.iix",
      "description": "<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Service Overview:</font></p>\n<p><font size=\"2\" face=\"arial, helvetica, sans-serif\">Utilize this service to book conference rooms for corporate events such as executive briefings, quarterly fiscal reports, or other large events. </font></p>\n<p> </p>\n<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Services Include:</font></p>\n<ul><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">Room Reservation</font></li><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">Audio/Visual setup</font></li></ul>",
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      "mandatory_attachment": false,
      "request_method": "",
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      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      ],
      "name": "Conference Room Reservations",
      "show_wishlist": true,
      "category": {
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        "title": "Facilities"
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      "order": 0,
      "show_delivery_time": true
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      "short_description": "Package and Ship inter-office or to external\n\t\t\taddresses\n\t\t",
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      "icon": "b0158ac44f889200086eeed18110c74c.iix",
      "description": "<p><font size=\"3\">Service Overview</font></p>\n<p><font size=\"2\" face=\"arial,helvetica,sans-serif\">Use this service for corporate shipping to any other corporate location. </font></p>\n<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Services Include:</font></p>\n<ul><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">2 day shipping to any corporate location</font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": false,
      "visible_standalone": true,
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      "content_type": "",
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      "name": "Packaging and Shipping",
      "show_wishlist": true,
      "category": {
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        "title": "Office"
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      "order": 0,
      "show_delivery_time": true
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      "short_description": "Cubicle creation, modification, and repair services\n\t\t",
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      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "content_type": "",
      "catalogs": [
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          "active": true,
          "title": "Service Catalog"
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      "show_wishlist": true,
      "category": {
        "sys_id": "d2f716fcc611227a015a142fa0b262c1",
        "title": "Furniture and Decor"
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      "order": 0,
      "show_delivery_time": true
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      "short_description": "Backup system, data files or database\n\t\t",
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      "description": "<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Service Overview:</font></p>\n<p><font size=\"2\" face=\"arial,helvetica,sans-serif\">Request this service to force a network backup outside of the regularly scheduled backups.</font></p>\n<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Services Include:</font></p>\n<ul><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">On-demand backup</font></li></ul>\n<p> </p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "content_type": "",
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      "name": "Request for Backup",
      "show_wishlist": true,
      "category": {
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      "order": 700,
      "show_delivery_time": true
    },
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      "short_description": "Request to get a new one",
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      "icon": "cdd3ec3d471211002ee987e8dee490f3.iix",
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      "show_price": false,
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      "request_method": "",
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      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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      "name": "Office Keys",
      "show_wishlist": true,
      "category": {
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      "show_delivery_time": true
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      "short_description": "Request a security escort",
      "kb_article": "",
      "icon": "ea06247d471211002ee987e8dee49046.iix",
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      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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      "name": "Request Security Escort",
      "show_wishlist": true,
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        "sys_id": "d2f7cae4c611227a018ddc481b34e099",
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      "show_delivery_time": true
    },
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      "icon": "05fd65004f889200086eeed18110c78f.iix",
      "description": "<p style=\"margin: 0px;\"><font size=\"3\" face=\"arial,helvetica,sans-serif\"> Request software to be installed on your laptop, desktop, mobile or tablet.</font></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
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          "title": "Service Catalog"
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      "name": "Install Software",
      "show_wishlist": true,
      "category": {
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      "order": 600,
      "show_delivery_time": true
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      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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          "title": "Service Catalog"
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      ],
      "name": "Copy Service",
      "show_wishlist": true,
      "category": {
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        "title": null
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      "order": 0,
      "show_delivery_time": true
    },
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      "description": "<p><font size=\"3\"><span style=\"font-size: 10.0pt;\">Service Overview:</span></font></p>\n<p><span style=\"font-size: 10.0pt;\">Web Confernecing with WebEx will provide you with tools to help you collaborate with your contacts and colleagues. WebEx offers the ability to start, schedule, join, and record meetings.</span></p>\n<p><span style=\"font-size: 10.0pt;\">Services Include:</span></p>\n<ul><li><span style=\"font-size: 10.0pt;\">WebEx Account</span></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
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      "visible_standalone": true,
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          "active": true,
          "title": "Service Catalog"
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      ],
      "name": "Web Conferencing",
      "show_wishlist": true,
      "category": {
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      "show_delivery_time": true
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      "icon": "99f335804f889200086eeed18110c713.iix",
      "description": "<p><font size=\"3\" face=\"arial, helvetica, sans-serif\">Dell OptiPlex GX280 - the standard desktop for corporate employee</font></p>\n<ul><li style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">Intel i7 processor</font></li><li style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">Microsoft Windows 7</font></li><li style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">500 GB solid state hard drive</font></li><li style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">8GB of 533MHz</font></li></ul>",
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      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$1,200.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 600,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "bdbdf9444f889200086eeed18110c7f3.iix",
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      "recurring_price_currency": "USD",
      "localized_price": "$1,200.00",
      "catalogs": [
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      ],
      "name": "Office Desktop",
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      "show_wishlist": true,
      "category": {
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    },
    {
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      "short_description": "HP Laserjet 4240n",
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      "icon": "cfa4a07d471211002ee987e8dee49006.iix",
      "description": "<p><span style=\"font-size: 10.0pt;\">Base model plus 16 MB additional RAM (64 MB RAM total), HP Jetdirect Fast Ethernet Embedded Print Server</span></p>",
      "mandatory_attachment": false,
      "request_method": "",
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      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$999.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 1,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
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      "recurring_price_currency": "USD",
      "localized_price": "$999.00",
      "catalogs": [
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          "title": "Service Catalog"
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      ],
      "name": "Office Printer",
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      "show_wishlist": true,
      "category": {
        "sys_id": "5d643c6a3771300054b6a3549dbe5db0",
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    },
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      "icon": "037582084f889200086eeed18110c7b0.iix",
      "description": "<p><span style=\"font-size: 10.0pt;\">Did you break your laptop?  Maybe lost it?  Need a temporary loaner?  We can help.</span></p>\n<p><span style=\"font-size: 10.0pt;\">In order to take advantage of a loaner notebook computer, you must meet company eligibility requirements per the Notebook Loaner Policy</span></p>\n<p><span style=\"font-size: 10.0pt;\">Loaner laptops will be provided based on what devices are available. </span></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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      "catalogs": [
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          "title": "Service Catalog"
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      ],
      "name": "Notebook Computer Loaner",
      "show_wishlist": true,
      "category": {
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      },
      "order": 500,
      "show_delivery_time": true
    },
    {
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      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$42.23",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 350,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
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      "description": "<p style=\"margin: 0px;\"><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">Request assistance with a performance issue you are having with a service or an application. An incident record will be created and managed through to successful resolution.</font></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Report Performance Problem",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 200,
      "show_delivery_time": true
    },
    {
      "sys_id": "38c1fc840a0a0b2700285921c2bf5fc8",
      "short_description": "Report an outage of a service or an application.\n\t\t",
      "kb_article": "",
      "icon": "c625e07d471211002ee987e8dee49072.iix",
      "description": "<p style=\"margin: 0px;\"><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">Report an outage of a service or an application. Please use this request only to report an actual <span style=\"font-weight: bold;\">outage</span>. For other issues please use the &#34;Create a New Incident&#34; item.</font></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Report Outage",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 300,
      "show_delivery_time": true
    },
    {
      "sys_id": "393193e6edd7d100ee518397ffc384fc",
      "short_description": "Power Adapter",
      "kb_article": "",
      "icon": "07db69cc4f489200086eeed18110c791.iix",
      "description": "<p><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-family: tahoma,arial,helvetica,sans-serif; font-size: small;\"> </span>Apple MagSafe 2 45W Power Adapter ideally used for MacBook Air.</font></p>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$75.84",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 320,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "a43714f34f378200086eeed18110c7af.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$75.84",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "MacBook Air Power Adapter",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "3a25637b47701100ba13a5554ee490a0",
      "short_description": "Start managing your own service requests",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "<p>Service category requests enable creation and publishing of services for:</p>\n<ul><li>Inquiry</li><li>Request / Fullfill (ask for something, receive it)</li><li>Purchase items on behalf of the organization</li></ul>\n<p>By filling out this request, you or your designate will be the manager of the service category. You can assign editors or delegate / give manager authority to anyone in your department.</p>\n<p>Once this request is approved, you will be notified via email and sent a link to begin creating your services. You will also be sent a link to the request table associated with the service requests.</p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Service Category Request",
      "show_wishlist": true,
      "category": {
        "sys_id": "95fc11615f1211001c9b2572f2b477c6",
        "title": "Departmental Services"
      },
      "order": -100,
      "show_delivery_time": true
    },
    {
      "sys_id": "3c72dc91eb00210045e1a5115206fec7",
      "short_description": null,
      "kb_article": "",
      "icon": "77aab74aeb00210045e1a5115206fe75.iix",
      "description": "",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "content_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_content",
      "picture": "",
      "url": "/$pwd_change.do",
      "content_type": "external",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Change Password",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 0,
      "show_delivery_time": true
    },
    {
      "sys_id": "3cecd2350a0a0a6a013a3a35a5e41c07",
      "short_description": "Dell XPS 13",
      "kb_article": "",
      "icon": "fe7f75844f889200086eeed18110c784.iix",
      "description": "<p style=\"margin-top: 0px;\"><font size=\"3\" face=\"arial,helvetica,sans-serif\">Dell XPS 13</font></p>\n<p style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">The corporate standard laptop for developers. High performance processing and storage.</font></p>\n<p style=\"margin-top: 0px;\"><font size=\"2\" face=\"arial,helvetica,sans-serif\">Specifications:</font></p>\n<ul><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">3.1 GHz Intel Core i7 processor</font></li><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">250 GB or 500GB Solid State Drive</font></li><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">8 GB RAM</font></li><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">Microsoft Windows 8 or Ubuntu</font></li><li><font size=\"2\" face=\"arial,helvetica,sans-serif\">Tomcat, Eclipse, Firefox, Chrome</font></li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$1,000.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 300,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "407e31844f889200086eeed18110c7ef.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$1,100.00",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Development Laptop (PC)",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "d258b953c611227a0146101fb1be7c31",
        "title": "Hardware"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "3d18a2e20a0a0a6a011d8f65faee3481",
      "short_description": "IP 560 Phone",
      "kb_article": "",
      "icon": "492542084f889200086eeed18110c70f.iix",
      "description": "<p style=\"margin-top: 0px;\"><font size=\"3\"><span style=\"font-size: 10.0pt;\">The new corporate standard IP based handset.</span></font></p>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$195.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 5,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "c1cab9044f889200086eeed18110c72d.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$195.00",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Telephone Extension",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "109cdff8c6112276003b17991a09ad65",
        "title": "Office"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "3e91b7ec901b2100772e740ccdbe25c7",
      "short_description": "For Lenovo Thinkpad, AC Adapter, 135W\n\t\t",
      "kb_article": "",
      "icon": "b45b65cc4f489200086eeed18110c7b4.iix",
      "description": "<p><font size=\"3\" color=\"#808080\"><span style=\"font-size: 10.0pt; color: #a6a6a6;\">AC Adapter for Lenovo Thinkpad series computers. Just plug it into an available wall outlet to deliver AC power to your compatible ThinkPad laptop and to recharge the system battery.</span></font></p>\n<ul><li><font size=\"2\" color=\"#808080\"><span style=\"font-size: 10.0pt; color: #a6a6a6;\">Compatible with ThinkPad laptops with rectangular “slim tip” common power plug</span></font></li><li><font size=\"2\" color=\"#808080\"><span style=\"font-size: 10.0pt; color: #a6a6a6;\">Not compatible with ThinkPad laptops with the round, barrel-type power plug</span></font></li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$99.99",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 400,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "53f718f34f378200086eeed18110c7d1.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$99.99",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Lenovo ThinkPad Power Adapter - 135W",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "3f1dd0320a0a0b99000a53f7604a2ef9",
      "short_description": "Create an Incident record to report and request\n\t\t\tassistance with an issue you are having",
      "kb_article": "",
      "icon": "3e81a83d471211002ee987e8dee490e8.iix",
      "description": "<p style=\"margin: 0px;\"><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">Request assistance with an issue you are having. An incident record will be created and managed through to successful resolution. You will also be notified of progress.</font></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Create Incident",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 200,
      "show_delivery_time": true
    },
    {
      "sys_id": "48bcec40eb0311003623666cd206fe24",
      "short_description": "Request a category that you can use to create your own catalog items",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "<p><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-size: 10pt;\">Item Designer category requests allow you to request a new category within the catalog. Once created, you will be able to create and publish items that allow users to request products and services.</span></font></p>\n<p><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-size: 10pt;\">For each item, you will be able to define:<br /></span></font></p>\n<ul><li><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">the questions the user must complete to submit the request</font></li><li><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">approvals that must be completed for the request to progress to fulfillment</font></li><li><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">at least 1 task that will be used to fulfill the request</font></li></ul>\n<p><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">By filling out this request, you or your designate will be the manager of the item designer category.  You can also assign editors who will also have permission to create/update items within this category.</font></p>\n<p><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">Once this request is fulfilled and the category is created, you will be notified via email and sent a link to begin creating your items.</font></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Item Designer Category Request",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 700,
      "show_delivery_time": true
    },
    {
      "sys_id": "4a17d6a3ff133100ba13ffffffffffe7",
      "short_description": "Apple Watch - Their most personal device ever",
      "kb_article": "",
      "icon": "images/service_catalog/generic_small.gifx",
      "description": "<p>We are making the Apple Watch available to all field technicians so they can stay up with workloads, get notifications, and take quick actions for approvals and assignments.</p>\n<p>We are providing the Sport model with:</p>\n<ul><li>42mm space gray and black sport band</li><li>42mm silver aluminum with either the white or blue band</li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$349.99",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 10,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "8e99daa3ff133100ba13ffffffffff2d.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$349.99",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Apple Watch",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "d258b953c611227a0146101fb1be7c31",
        "title": "Hardware"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "508e02ec47410200e90d87e8dee49058",
      "short_description": "This standard change template describes adding a new network switch to a datacenter cabinet",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "std_change_record_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Add network switch to datacenter cabinet",
      "show_wishlist": true,
      "category": {
        "sys_id": "abbcbbbf47700200e90d87e8dee49041",
        "title": "Network Standard Changes"
      },
      "order": 0,
      "show_delivery_time": true
    },
    {
      "sys_id": "51b5d9170a0a0b0c00b519afdeb51697",
      "short_description": "Create a new LDAP server record",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": " \nProvide the basic information below and we will create the LDAP configuration records to get you started.<br />",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "record_producer",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "New LDAP Server",
      "show_wishlist": true,
      "category": {
        "sys_id": "",
        "title": null
      },
      "order": 0,
      "show_delivery_time": true
    },
    {
      "sys_id": "526b6328901b2100772e740ccdbe2516",
      "short_description": "For Apple iPhone 4/4S",
      "kb_article": "",
      "icon": "8f1b65cc4f489200086eeed18110c704.iix",
      "description": "<p><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;\">This USB 2.0 cable connects your iPod, iPhone, or iPad — directly or through a Dock — to your computer&#39;s USB port for efficient syncing and charging or to the Apple USB Power Adapter for convenient charging from a wall outlet.     </span></font></p>\n<p><font size=\"2\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;\">Compatible with:</span></font></p>\n<ul><li><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;\"><font size=\"2\">4/4s          </font>                     </span></font></li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$19.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 540,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "9d7f0ac84f889200086eeed18110c73f.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$19.00",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Apple iPhone 4 Cable",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "544625aa4fcf42c0bde324af0210c713",
      "short_description": "OS X Yosemite (version 10.10.x) is Apple's eleventh\n\t\t\tmajor release of OS X, for Macs\n\t\t",
      "kb_article": "",
      "icon": "f8a23d404f889200086eeed18110c716.iix",
      "description": "<p><span style=\"font-size: 10.0pt;\">IT Support will contact you to schedule the upgrade!</span></p>\n<p><span style=\"font-size: 10.0pt;\">OS X Yosemite (version 10.10) is the eleventh major release of OS X, Apple Inc.&#39;s desktop and server operating system.</span></p>\n<p><span style=\"font-size: 10.0pt;\">Yosemite introduced a revision to the operating system&#39;s user interface. Its graphics are inspired by iOS 7. It still maintains the OS X desktop metaphor. The interface incorporates a flatter visual appearance with blurred translucency effects.<br /> <br /> Other design changes include new icons, light and dark color schemes, and the replacement of Lucida Grande with Helvetica Neue as the default system font. The dock is now a 2D translucent rectangle instead of a skeuomorphic glass shelf, reminiscent of the dock design used in early versions of OS X through Tiger.</span></p>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "323cb1444f889200086eeed18110c78b.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "OS X Yosemite",
      "show_wishlist": true,
      "category": {
        "sys_id": "2809952237b1300054b6a3549dbe5dd4",
        "title": "Software"
      },
      "order": 0,
      "show_delivery_time": true
    },
    {
      "sys_id": "563504cc47410200e90d87e8dee490e2",
      "short_description": "Reboot a Windows Server (after patching or to clear a fault) making sure that it is removed from monitoring alerts, that network attached storage is unmounted and that it restarts cleanly",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "std_change_record_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Reboot Windows Server",
      "show_wishlist": true,
      "category": {
        "sys_id": "b3ecbbbf47700200e90d87e8dee49081",
        "title": "Server Standard Changes"
      },
      "order": 0,
      "show_delivery_time": true
    },
    {
      "sys_id": "57d6feda4fff0200086eeed18110c731",
      "short_description": "Request virtual server tuning",
      "kb_article": "",
      "icon": "7d3ee5004f889200086eeed18110c77c.iix",
      "description": "<p><font size=\"3\" face=\"arial,helvetica,sans-serif\">Service Overview:</font></p>\n<p><font size=\"2\">This service is for the pro-active engagement to tune your virtual server. As usage changes over time, or new initiatives are being put in place, it may require the tuning and adjustment of your storage, memory, and other basic services.</font></p>\n<p><font size=\"3\">Service Includes:</font></p>\n<ul><li><font size=\"2\">Performance modeling</font></li><li><font size=\"2\">Memory and Storage Sizing</font></li><li><font size=\"2\">Alerting and Monitoring</font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "cc8a74404f489200086eeed18110c7d9.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Server Tuning",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
      },
      "order": 800,
      "show_delivery_time": true
    },
    {
      "sys_id": "59e072da4fff0200086eeed18110c765",
      "short_description": "Have a question for another engineering group?\n\t\t",
      "kb_article": "",
      "icon": "913d61004f889200086eeed18110c7e7.iix",
      "description": "<p style=\"font-size: 13px;\"><font size=\"3\" face=\"arial,helvetica,sans-serif\"><span>Service Overview:</span></font></p>\n<p style=\"font-size: 13px;\"><font face=\"arial,helvetica,sans-serif\"><span>The consulting service is provided for Application Development, Engineering, and other IT groups to engage and provide guidance and thought leadership. </span></font></p>\n<p style=\"font-size: 13px;\"><font size=\"3\" face=\"arial,helvetica,sans-serif\"><span>Services Include:</span></font></p>\n<ul><li><font size=\"2\">Initial consultation</font></li><li><font size=\"2\">Architectural planning and guidance </font></li><li><font size=\"2\">Recommendations on products, specifications &amp; services</font></li><li><font size=\"2\">Specific technology overviews for individuals or small group</font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "6756b8bf4f378200086eeed18110c71f.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Consulting Request ",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
      },
      "order": 200,
      "show_delivery_time": true
    },
    {
      "sys_id": "5c637ada4fff0200086eeed18110c7fd",
      "short_description": "Modify an Active Directory Group\n\t\t",
      "kb_article": "",
      "icon": "10ed65004f889200086eeed18110c772.iix",
      "description": "<p style=\"font-size: 13px; margin: 0px 0px 9px;\"><font size=\"3\"><span>Service Overview:</span></font></p>\n<p style=\"font-size: 13px; margin: 0px 0px 9px;\"><font size=\"2\"><span>Group management aids provides users with access to the appropriate applications, files, and rights management.</span></font></p>\n<p style=\"font-size: 13px; margin: 0px 0px 9px;\"><font size=\"2\"><span>This is centrally managed through Active Directory, and federated throughout the enterprise.  </span></font></p>\n<p style=\"font-size: 13px; margin: 0px 0px 9px;\"><font size=\"3\"><span> </span></font></p>\n<p style=\"font-size: 13px; margin: 0px 0px 9px;\"><font size=\"3\"><span>Services Include:</span></font></p>\n<ul><li style=\"font-size: 13px;\"><font size=\"2\"><span>New Group creation</span></font></li><li><font size=\"2\">Group removal</font></li><li><font size=\"2\">Usage analysis </font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "e34c48184f425e00086eeed18110c766.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Group Modifications",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
      },
      "order": 500,
      "show_delivery_time": true
    },
    {
      "sys_id": "6370412e3771300054b6a3549dbe5d82",
      "short_description": "Canon - imageCLASS LBP-6650DN Laser Printer - Monochrome - 2400 x 600dpi Print - Plain Paper Print -",
      "kb_article": "",
      "icon": "ec876310cbd21200f2de77a4634c9cfe.iix",
      "description": "\n\t\t\t<p>\n\t\t\t\t<font size=\"3\">\n\t\t\t\t\t<span style=\"color: gray;\">\n\t\t\t\t\t\tEfficient and High-quality Black and White Laser Output</span>\n\t\t\t\t</font>\n\t\t\t</p>\n\t\t\t<p>\n\t\t\t\t<span style=\"color: gray;\">Smart Paper Handling \n\t\t\t\t\t<br />\n\t\t\t\t\tThe LBP6650dn boast print speeds of up to 35 pages-per-minute (ppm) for letter-sized output, and delivers Quick First Prints in approximately 6 seconds. The unit also offers a large paper handling of up to 250 pages in a front-loading cassette and provides duplex output for printing professional-quality documents.</span>\n\t\t\t</p>\n\t\t\t<p>\n\t\t\t\t<span style=\"color: gray;\">Networkable \n\t\t\t\t\t<br />\n\t\t\t\t\tThe imageCLASS LBP6650dn delivers large-office network capabilities in an affordable compact package. It is networkable over an Ethernet, so everyone can easily share printing capabilities directly from their PC.</span>\n\t\t\t</p>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$499.99",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 0,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "11d0dafbcb821200f2de77a4634c9cbc.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$499.99",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Canon imageCLASS Laser Printer",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "5d643c6a3771300054b6a3549dbe5db0",
        "title": "Printers"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "6690750f4f7b4200086eeed18110c761",
      "short_description": "New Hire Order Guide",
      "kb_article": "",
      "icon": "7d7389374f778200086eeed18110c741.iix",
      "description": "<p style=\"font-size: 13px;\"><font size=\"4\"><span style=\"color: #485563;\">Service Overview:</span></font></p>\n<p><font size=\"3\" color=\"#485563\">The New Hire package includes all necessary tasks to enable your new employee to be productive on day one such as, hardware provisioning, software access, and account creation.  Unless otherwise noted all new employees receive the standard package detailed below.  </font></p>\n<p style=\"font-size: 13px;\"><span style=\"color: #485563;\"> </span></p>\n<p style=\"font-size: 13px;\"><font size=\"4\"><span style=\"color: #485563;\">Services Include:</span></font></p>\n<ul><li><font size=\"3\" color=\"#485563\">Email account creation</font></li><li><font size=\"3\" color=\"#485563\">Lenovo Carbon x1</font></li><li><font size=\"3\" color=\"#485563\">One external monitor</font></li><li><font size=\"3\" color=\"#485563\">MS Office Suite:</font>\n<ul><li><font size=\"2\" color=\"#485563\">Outlook</font></li><li><font size=\"2\" color=\"#485563\">Word</font></li><li><font size=\"2\" color=\"#485563\">PowerPoint</font></li><li><font size=\"2\" color=\"#485563\">Excel</font></li><li><font size=\"2\" color=\"#485563\">OneNote</font></li></ul>\n</li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "order_guide",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item_guide",
      "picture": "1dd747e147801200e0ef563dbb9a7163.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "New Hire",
      "show_wishlist": true,
      "category": {
        "sys_id": "e15706fc0a0a0aa7007fc21e1ab70c2f",
        "title": "Can We Help You?"
      },
      "order": 50,
      "show_delivery_time": true
    },
    {
      "sys_id": "67e2f2da4fff0200086eeed18110c7dd",
      "short_description": "Cisco Firewall Appliance",
      "kb_article": "",
      "icon": "e65da1004f889200086eeed18110c7ce.iix",
      "description": "<p style=\"font-size: 13px;\"><font size=\"3\"><span>Service Overview:</span></font></p>\n<p style=\"font-size: 13px;\"><font size=\"2\"><span>Firewalls control the inbound &amp; outbound traffic between an end user device (laptop, desktop, table, etc.) that is connected to either corporate wired or wireless networks.  Users of this service are typically deploying a new SaaS solution, or need to grant access to an internal or external site that is currently blocked.</span></font></p>\n<p style=\"font-size: 13px;\"><font size=\"3\"><span> </span></font></p>\n<p style=\"font-size: 13px;\"><font size=\"3\"><span>Services Include:</span></font></p>\n<ul><li><font size=\"2\">Configuration of the rule change</font></li><li><font size=\"2\">Unit testing and verification of rule change</font></li></ul>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "d576b8bf4f378200086eeed18110c722.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Firewall Rule Change",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
      },
      "order": 400,
      "show_delivery_time": true
    },
    {
      "sys_id": "6d0f8e1c81df2500772e95d75e286264",
      "short_description": "Privacy Filter - X1 Carbon",
      "kb_article": "",
      "icon": "b823b4de4fc81600086eeed18110c7ae.iix",
      "description": "<p><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\"><span style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;\">The privacy filter helps keep on-screen information private; screen data is visible only to persons directly in front of the monitor.  </span></font></p>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$43.19",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 440,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "068f4ac84f889200086eeed18110c7ed.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$43.19",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "3M Privacy Filter - Lenovo X1 Carbon",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "7198552237b1300054b6a3549dbe5dea",
      "short_description": "Adobe Acrobat",
      "kb_article": "",
      "icon": "a11427dccb921200f2de77a4634c9c11.iix",
      "description": "\n\t\t\t<p>\n\t\t\t\t<font size=\"3\">\n\t\t\t\t\t<span style=\"color: gray;\">\n\t\t\t\t\t\tAdobe Acrobat allows you to view, create, manipulate and print files in the Portable Document Format (PDF). </span>\n\t\t\t\t</font>\n\t\t\t</p>\n\t\t\t<p>\n\t\t\t\t<span style=\"color: gray;\">Features include:</span>\n\t\t\t</p>\n\t\t\t<ul><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Convert PDFs to other formats </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Edit PDF documents </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Create and analyze forms </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Create PDF files </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Merge and combine files </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Prepare files consistently </span>\n\t\t\t\t</li><li style=\"color: gray;\">\n\t\t\t\t\t<span style=\"font-size: 10.0pt;\">Work with new cloud services</span>\n\t\t\t\t</li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_software_cat_item",
      "content_type": "",
      "price": "$139.99",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 0,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "6eccf77bcb711200f2de77a4634c9cb3.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$139.99",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Acrobat",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2809952237b1300054b6a3549dbe5dd4",
        "title": "Software"
      },
      "show_delivery_time": true
    },
    {
      "sys_id": "72d931e737913000158bbfc8bcbe5d51",
      "short_description": "Motorola Droid Razr Maxx 2",
      "kb_article": "",
      "icon": "images/service_catalog/generic_small.gifx",
      "description": "\n\n\t\t\t\n\t\t\t<h3>\n\t\t\t</h3><p>\n\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\">\n\t\t\t\t\tFor those of you who want all the great features of the Droid but need a smart phone that over achieves the Droid Razr Maxx 2 is designed for a person that likes to spend their days and nights multitasking:</font>\n\t\t\t</p>\n\t\t\t<ul><li>\n\t\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\" style=\"background-color: #ffffff;\">Camera Megapixels - 8 MP</font>\n\t\t\t\t</li><li>\n\t\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\" style=\"background-color: #ffffff;\">Camera</font>\n\t\t\t\t</li><li>\n\t\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\" style=\"background-color: #ffffff;\">Touch Screen</font>\n\t\t\t\t</li><li>\n\t\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\" style=\"background-color: #ffffff;\">16 GB</font>\n\t\t\t\t</li><li>\n\t\t\t\t\t<font color=\"#808080\" face=\"arial,helvetica,sans-serif\" size=\"2\" style=\"background-color: #ffffff;\">Weight - 5.1 Ounces</font>\n\t\t\t\t</li></ul>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$99.99",
      "recurring_frequency": "Weekly",
      "price_currency": "USD",
      "order": 40,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "e80ac40ccb821200f2de77a4634c9c1e.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$99.99",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Google Droid Razr Maxx",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "d68eb4d637b1300054b6a3549dbe5db2",
        "title": "Mobiles"
      },
      "show_delivery_time": true
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    {
      "sys_id": "73237ada4fff0200086eeed18110c7fc",
      "short_description": "Sophos endpoint security",
      "kb_article": "",
      "icon": "a94d61004f889200086eeed18110c7ea.iix",
      "description": "<div style=\"font-size: 13px; border: 0px;\">\n<div style=\"border: 0px;\">\n<p class=\"p1\"><font size=\"3\" face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Service Overview:</span></font></p>\n<p class=\"p1\"><font size=\"2\" face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Endpoint security is essential in protecting the organizations data. Endpoints are anything that can connect to the internet such as laptops, servers, smart phones and tablets.</span></font></p>\n<p class=\"p1\"><font size=\"2\" face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Our end point security service provides departments with details on the devices that are protected, as well as information on threat detection.</span></font></p>\n<p class=\"p2\"><font size=\"3\" face=\"arial,helvetica,sans-serif\"><span class=\"s2\"> </span><span class=\"s1\">Services Include:</span></font></p>\n<ul class=\"ul1\"><li class=\"li3\"><font face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Initial Consultation</span></font></li><li class=\"li3\"><font face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Installation</span></font></li><li class=\"li3\"><font face=\"arial,helvetica,sans-serif\"><span class=\"s1\">Ongoing support on a 24x5 basis</span></font></li></ul>\n</div>\n</div>",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "9a5403264f805600086eeed18110c717.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Endpoint Security",
      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
        "title": "Services"
      },
      "order": 300,
      "show_delivery_time": true
    },
    {
      "sys_id": "755cca98b413e100c97603649b15fe05",
      "short_description": "Privacy Filter",
      "kb_article": "",
      "icon": "cbea25cc4f489200086eeed18110c75b.iix",
      "description": "<p><font size=\"3\" color=\"#808080\" face=\"arial,helvetica,sans-serif\">Helps keep on-screen information private; screen data is visible only to persons directly in front of the monitor.</font></p>",
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
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      "show_quantity": true,
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      "catalogs": [
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          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
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      "show_wishlist": true,
      "category": {
        "sys_id": "d68eb4d637b1300054b6a3549dbe5db2",
        "title": "Mobiles"
      },
      "show_delivery_time": true
    },
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      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$1,399.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 10,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "0edebd3f9f021200736af84bc42e70b0.iix",
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      "recurring_price_currency": "USD",
      "localized_price": "$1,399.00",
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        {
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          "title": "Service Catalog"
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      ],
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      "show_quantity": true,
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      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
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          "title": "Service Catalog"
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      "order": 0,
      "show_delivery_time": true
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      "request_method": "",
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      "show_quantity": true,
      "visible_standalone": true,
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        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
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          "title": "Service Catalog"
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      "category": {
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      "show_quantity": true,
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      "request_method": "",
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      "show_quantity": true,
      "visible_standalone": true,
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      "price_currency": "USD",
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      "request_method": "",
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      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
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        {
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      "show_wishlist": true,
      "category": {
        "sys_id": "109f0438c6112276003ae8ac13e7009d",
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      "icon": "3b6c2dcc4f489200086eeed18110c7c3.iix",
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      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$35.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 500,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "5845164c4f889200086eeed18110c72a.iix",
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      "recurring_price_currency": "USD",
      "localized_price": "$35.00",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
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      ],
      "name": "Spigen iPhone 6 Case",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
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      "show_delivery_time": true
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    {
      "sys_id": "df7359bc53231300e321ddeeff7b12f9",
      "short_description": "Replace printer toner",
      "kb_article": "",
      "icon": "images/icons/catalog_item.gifx",
      "description": "",
      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "std_change_record_producer",
      "picture": "",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
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      "name": "Replace printer toner",
      "show_wishlist": true,
      "category": {
        "sys_id": "651395bc53231300e321ddeeff7b1221",
        "title": "Hardware Asset"
      },
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      "show_delivery_time": true
    },
    {
      "sys_id": "e13b71a66fdab5006de0a4f44b3ee42a",
      "short_description": "Samsung Galaxy S5",
      "kb_article": "",
      "icon": "ff7c2dcc4f489200086eeed18110c7ff.iix",
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      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "pc_hardware_cat_item",
      "content_type": "",
      "price": "$35.00",
      "recurring_frequency": null,
      "price_currency": "USD",
      "order": 510,
      "show_price": true,
      "recurring_price": "$0.00",
      "show_quantity": true,
      "picture": "cb165a4c4f889200086eeed18110c78d.iix",
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      "recurring_price_currency": "USD",
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      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
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      ],
      "name": "Spigen Samsung GS5 Case",
      "localized_recurring_price": "$0.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
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    },
    {
      "sys_id": "e1be6dcb4f7b4200086eeed18110c74c",
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      "kb_article": "",
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      "show_price": false,
      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "show_quantity": true,
      "visible_standalone": true,
      "sys_class_name": "sc_cat_item",
      "picture": "78465a4c4f889200086eeed18110c7cc.iix",
      "url": "",
      "content_type": "",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "External Monitor",
      "show_wishlist": true,
      "category": {
        "sys_id": "2c0b59874f7b4200086eeed18110c71f",
        "title": "Peripherals"
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      "order": 110,
      "show_delivery_time": true
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      "short_description": "Acer Aspire NX",
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      "mandatory_attachment": false,
      "request_method": "",
      "type": "catalog_item",
      "visible_standalone": true,
      "local_currency": "USD",
      "sys_class_name": "sc_cat_item",
      "content_type": "",
      "price": "$1,100.00",
      "recurring_frequency": "Annually",
      "price_currency": "USD",
      "order": 0,
      "show_price": true,
      "recurring_price": "$100.00",
      "show_quantity": true,
      "picture": "bbc00e844f889200086eeed18110c756.iix",
      "url": "",
      "recurring_price_currency": "USD",
      "localized_price": "$1,100.00",
      "catalogs": [
        {
          "sys_id": "e0d08b13c3330100c8b837659bba8fb4",
          "active": true,
          "title": "Service Catalog"
        }
      ],
      "name": "Sales Laptop",
      "localized_recurring_price": "$100.00",
      "show_wishlist": true,
      "category": {
        "sys_id": "d258b953c611227a0146101fb1be7c31",
        "title": "Hardware"
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    },
    {
      "sys_id": "e3bb43dd182a1d001017ed13c02bccbb",
      "short_description": "PC / Mac Compatible",
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