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    },
    {
      "sys_id": "ff4c21c4735123002728660c4cf6a758",
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      "made_sla": "true",
      "caused_by": "",
      "watch_list": "",
      "upon_reject": "cancel",
      "sys_updated_on": "2018-12-13 07:28:49",
      "child_incidents": "0",
      "hold_reason": "",
      "approval_history": "",
      "number": "INC0007002",
      "resolved_by": "",
      "sys_updated_by": "admin",
      "opened_by": {
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        "value": "6816f79cc0a8016401c5a33be04be441"
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      "user_input": "",
      "sys_created_on": "2018-10-17 05:48:24",
      "sys_domain": {
        "link": "https://dev58661.service-now.com/api/now/table/sys_user_group/global",
        "value": "global"
      },
      "state": "1",
      "sys_created_by": "admin",
      "knowledge": "false",
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      "calendar_stc": "",
      "closed_at": "",
      "cmdb_ci": "",
      "delivery_plan": "",
      "impact": "3",
      "active": "true",
      "work_notes_list": "",
      "business_service": "",
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      "sys_domain_path": "/",
      "rfc": "",
      "time_worked": "",
      "expected_start": "",
      "opened_at": "2018-10-17 05:47:51",
      "business_duration": "",
      "group_list": "",
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      "caller_id": {
        "link": "https://dev58661.service-now.com/api/now/table/sys_user/77ad8176731313005754660c4cf6a7de",
        "value": "77ad8176731313005754660c4cf6a7de"
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      "close_code": "",
      "correlation_display": "",
      "delivery_task": "",
      "work_start": "",
      "assignment_group": "",
      "additional_assignee_list": "",
      "business_stc": "",
      "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.",
      "calendar_duration": "",
      "close_notes": "",
      "notify": "1",
      "sys_class_name": "incident",
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      "company": "",
      "reassignment_count": "0",
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      "assigned_to": "",
      "severity": "3",
      "comments": "",
      "approval": "not requested",
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      "comments_and_work_notes": "",
      "due_date": "",
      "sys_mod_count": "4",
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      "escalation": "0",
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    }
  ]
}