export type Messages = { message: string humanReadableTimestamp: string author: string authorType: 'agent' | 'customer' }[] export interface Ticket { id: number subject: string messages: Messages } export const mockTickets: Ticket[] = [ { id: 1, subject: 'My Cat Hacked My Computer', messages: [ { message: 'Help! My cat walked across the keyboard and now everything is upside down.', humanReadableTimestamp: 'Today 8:45 AM', author: 'John Doe', authorType: 'customer', }, { message: 'Try pressing Ctrl + Alt + Up Arrow.', humanReadableTimestamp: 'Today 8:46 AM', author: 'Agent Smith', authorType: 'agent', }, { message: "It worked! But now my cat is staring at me like it's plotting something...", humanReadableTimestamp: 'Today 8:47 AM', author: 'John Doe', authorType: 'customer', }, { message: 'Just keep the cat away from the keyboard for now.', humanReadableTimestamp: 'Today 8:48 AM', author: 'Agent Smith', authorType: 'agent', }, ], }, { id: 2, subject: 'Coffee Spill on Keyboard', messages: [ { message: "I spilled coffee on my keyboard and now it's typing by itself.", humanReadableTimestamp: 'Today 9:00 AM', author: 'Jane Smith', authorType: 'customer', }, { message: 'Unplug it immediately and let it dry upside down for 24 hours.', humanReadableTimestamp: 'Today 9:02 AM', author: 'Agent Johnson', authorType: 'agent', }, { message: "Too late! It's already sending emails to my boss.", humanReadableTimestamp: 'Today 9:03 AM', author: 'Jane Smith', authorType: 'customer', }, { message: 'Try explaining the situation to your boss. In the meantime, get a new keyboard.', humanReadableTimestamp: 'Today 9:04 AM', author: 'Agent Johnson', authorType: 'agent', }, ], }, { id: 3, subject: 'Simulated Error: Printer Only Prints in Pink', messages: [ { message: "My printer only prints in pink. Everything looks like a Valentine's card.", humanReadableTimestamp: 'Feb 08, 9:05 AM', author: 'Tom Hanks', authorType: 'customer', }, { message: 'Check the ink cartridges. It might be out of other colors.', humanReadableTimestamp: 'Feb 08, 9:06 AM', author: 'Agent Carter', authorType: 'agent', }, { message: "I did. They're full. But now my printer is singing 'Barbie Girl'.", humanReadableTimestamp: 'Feb 08, 9:07 AM', author: 'Tom Hanks', authorType: 'customer', }, { message: 'You might need to reset the printer or call an exorcist.', humanReadableTimestamp: 'Feb 08, 9:08 AM', author: 'Agent Carter', authorType: 'agent', }, ], }, { id: 4, subject: 'Computer Makes Weird Noises', messages: [ { message: "My computer sounds like it's trying to communicate with whales.", humanReadableTimestamp: 'Today 10:00 AM', author: 'Bruce Wayne', authorType: 'customer', }, { message: 'Is it coming from the speakers or the hardware?', humanReadableTimestamp: 'Today 10:02 AM', author: 'Agent Rogers', authorType: 'agent', }, { message: 'From inside the computer. It’s like a tiny opera is happening.', humanReadableTimestamp: 'Today 10:03 AM', author: 'Bruce Wayne', authorType: 'customer', }, { message: 'It might be the fan or a hard drive issue. Can you record the sound?', humanReadableTimestamp: 'Today 10:04 AM', author: 'Agent Rogers', authorType: 'agent', }, { message: 'Sure, but don’t blame me if it becomes a hit on YouTube.', humanReadableTimestamp: 'Today 10:05 AM', author: 'Bruce Wayne', authorType: 'customer', }, ], }, { id: 5, subject: 'Monitor Shows Only Cat Videos', messages: [ { message: "My monitor only displays cat videos. I can't do any work.", humanReadableTimestamp: 'Today 11:00 AM', author: 'Clark Kent', authorType: 'customer', }, { message: 'Have you tried turning it off and on again?', humanReadableTimestamp: 'Today 11:01 AM', author: 'Agent Romanoff', authorType: 'agent', }, { message: 'Yes, but now it’s showing dog videos. Progress, I guess.', humanReadableTimestamp: 'Today 11:02 AM', author: 'Clark Kent', authorType: 'customer', }, { message: 'Clear your browser cache and restart your computer.', humanReadableTimestamp: 'Today 11:03 AM', author: 'Agent Romanoff', authorType: 'agent', }, { message: 'Okay, back to normal. But now my cat seems disappointed.', humanReadableTimestamp: 'Today 11:04 AM', author: 'Clark Kent', authorType: 'customer', }, ], }, { id: 6, subject: "Wi-Fi Only Connects to Neighbor's Network", messages: [ { message: "My Wi-Fi only connects to my neighbor's network, not mine.", humanReadableTimestamp: 'Today 1:00 PM', author: 'Diana Prince', authorType: 'customer', }, { message: "Are you sure you're selecting the correct network?", humanReadableTimestamp: 'Today 1:02 PM', author: 'Agent Banner', authorType: 'agent', }, { message: "Yes, but my network just vanished. The neighbor’s Wi-Fi is called 'Free Wi-Fi'.", humanReadableTimestamp: 'Today 1:03 PM', author: 'Diana Prince', authorType: 'customer', }, { message: 'Try rebooting your router. It might bring your network back.', humanReadableTimestamp: 'Today 1:04 PM', author: 'Agent Banner', authorType: 'agent', }, { message: "Got it! My Wi-Fi is back and I renamed it 'Not Free Wi-Fi'.", humanReadableTimestamp: 'Today 1:05 PM', author: 'Diana Prince', authorType: 'customer', }, ], }, { id: 7, subject: 'Keyboard Types Random Characters', messages: [ { message: 'My keyboard types random characters. It’s like it’s possessed.', humanReadableTimestamp: 'Today 2:00 PM', author: 'Peter Parker', authorType: 'customer', }, { message: 'Try unplugging and plugging it back in.', humanReadableTimestamp: 'Today 2:02 PM', author: 'Agent Romanoff', authorType: 'agent', }, { message: 'Did that. Now it’s typing in ancient Greek.', humanReadableTimestamp: 'Today 2:03 PM', author: 'Peter Parker', authorType: 'customer', }, { message: 'You might need to update your keyboard drivers.', humanReadableTimestamp: 'Today 2:04 PM', author: 'Agent Romanoff', authorType: 'agent', }, { message: 'Done. It’s back to English but occasionally types in emojis.', humanReadableTimestamp: 'Today 2:05 PM', author: 'Peter Parker', authorType: 'customer', }, ], }, { id: 8, subject: 'Email Auto-Correct is Out of Control', messages: [ { message: "My email auto-correct is changing 'Regards' to 'Regrets'.", humanReadableTimestamp: 'Today 3:00 PM', author: 'Tony Stark', authorType: 'customer', }, { message: 'Check your email settings for auto-correct options.', humanReadableTimestamp: 'Today 3:02 PM', author: 'Agent Barton', authorType: 'agent', }, { message: 'Found it. It’s set to ‘Sarcasm Mode’.', humanReadableTimestamp: 'Today 3:03 PM', author: 'Tony Stark', authorType: 'customer', }, { message: 'Turn off ‘Sarcasm Mode’ and switch to ‘Professional Mode’.', humanReadableTimestamp: 'Today 3:04 PM', author: 'Agent Barton', authorType: 'agent', }, { message: 'Fixed it. Now it changes ‘Regards’ to ‘Best Wishes’.', humanReadableTimestamp: 'Today 3:05 PM', author: 'Tony Stark', authorType: 'customer', }, ], }, ]