# Community Guidelines

**Card ID**: `SOC-{PROJECT}-{NNNN}`
**Version**: 1.0
**Status**: Draft | Published | Under Review
**Effective Date**: {DATE}
**Owner**: {OWNER_NAME}

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## Welcome

Welcome to the {Brand Name} community! We're excited to connect with you across our social channels and online spaces. These guidelines help ensure everyone has a positive, respectful, and valuable experience.

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## Our Community Values

### {Value 1}: {Brief name}

{Description of what this value means in practice}

### {Value 2}: {Brief name}

{Description of what this value means in practice}

### {Value 3}: {Brief name}

{Description of what this value means in practice}

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## Community Standards

### Be Respectful

- Treat all community members with courtesy and respect
- Engage in constructive dialogue, even when you disagree
- Avoid personal attacks, name-calling, or harassment
- Respect diverse perspectives, backgrounds, and experiences

### Be Authentic

- Use your real identity when possible
- Share genuine opinions and experiences
- Don't impersonate others or create fake accounts
- Disclose any professional relationships with {Brand Name}

### Be Constructive

- Contribute value to conversations
- Share relevant, helpful information
- Ask questions thoughtfully
- Provide feedback with the intention to help

### Stay On Topic

- Keep discussions relevant to the community focus
- Use appropriate channels for different topics
- Avoid excessive self-promotion
- Respect the purpose of each community space

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## Prohibited Content & Behavior

### We Do Not Allow

**Harmful content**:
- Hate speech, discrimination, or bigotry
- Threats, harassment, or bullying
- Violent or graphic content
- Sexual or adult content (unless platform-appropriate)

**Deceptive practices**:
- Misinformation or deliberately false claims
- Spam, scams, or phishing attempts
- Impersonation or identity theft
- Manipulation of engagement metrics

**Illegal activity**:
- Promotion of illegal products or services
- Intellectual property infringement
- Privacy violations
- Regulated product promotion (where prohibited)

**Commercial abuse**:
- Unsolicited advertising or promotions
- Pyramid schemes or MLM recruitment
- Competitor disparagement
- Unauthorized commercial solicitation

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## Content Sharing Guidelines

### What You Can Share

- Personal experiences with our products/services
- Helpful tips, feedback, and suggestions
- Questions and requests for assistance
- User-generated content (following our UGC guidelines)
- Relevant industry news and insights

### When Sharing Our Content

- Credit {Brand Name} as the source
- Don't alter or misrepresent original content
- Provide context when sharing
- Follow platform-specific sharing guidelines

### Third-Party Content

- Only share content you have the right to use
- Credit original creators appropriately
- Respect copyright and intellectual property
- Verify accuracy before sharing

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## Privacy & Personal Information

### Protect Your Privacy

- Don't share personal information publicly (address, phone, etc.)
- Be cautious about what you reveal in posts and comments
- Review your privacy settings regularly
- Report any suspicious requests for personal information

### Respect Others' Privacy

- Don't share others' personal information without consent
- Blur or obscure faces in photos when appropriate
- Ask permission before tagging others
- Respect requests to remove shared content

### Our Data Practices

For information on how we handle your data, please review our [Privacy Policy]({URL}).

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## Moderation Approach

### How We Moderate

Our team reviews content and behavior to maintain community standards:

| Action | When Applied |
|--------|--------------|
| Warning | First minor violation |
| Content removal | Violating content |
| Temporary restriction | Repeated violations |
| Permanent ban | Severe or repeated violations |

### Automated Tools

We use automated systems to:
- Detect spam and inappropriate content
- Identify potential policy violations
- Maintain conversation quality

### Human Review

All significant moderation decisions include human review. If you believe a decision was made in error, you may appeal.

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## Reporting Violations

### How to Report

| Platform | Method |
|----------|--------|
| {Platform} | {Reporting method} |
| {Platform} | {Reporting method} |
| Direct contact | {Email/form} |

### What to Report

- Content that violates these guidelines
- Harassment or threats directed at you or others
- Spam or suspicious accounts
- Impersonation of {Brand Name} or employees
- Any illegal activity

### What Happens After Reporting

1. We acknowledge receipt of your report
2. Our team reviews the reported content/behavior
3. We take appropriate action based on our guidelines
4. We may follow up with you if needed

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## Engagement with {Brand Name}

### Our Team

You may see these official accounts:
- @{OfficialHandle} - Main brand account
- @{SupportHandle} - Customer support
- @{ExecutiveHandle} - Company leadership

Our team members are identified by:
- Verified badges (where available)
- Bio references to {Brand Name}
- Official email domains

### Response Expectations

| Channel | Typical Response Time |
|---------|----------------------|
| Public mentions | Within {X} hours |
| Direct messages | Within {X} hours |
| Support inquiries | Within {X} hours |

### Influencer & Partner Content

Sponsored content and partnerships are disclosed per FTC guidelines:
- #ad or #sponsored tags
- "Paid partnership with {Brand Name}" labels
- Clear disclosure in content

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## Special Considerations

### Minors

- Users under 13 should not participate (per COPPA)
- Content should be appropriate for all ages unless clearly marked
- Report any suspected child safety concerns immediately

### Crisis & Sensitive Topics

During crises or when discussing sensitive topics:
- Be especially thoughtful and empathetic
- Verify information before sharing
- Allow space for diverse perspectives
- Report misinformation

### Events & Contests

Participation in events or contests may have additional rules:
- Official rules posted separately
- Age and geographic restrictions may apply
- Prizes and terms clearly disclosed

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## Updates to Guidelines

These guidelines may be updated periodically. Changes will be:
- Announced on our official channels
- Effective immediately unless otherwise noted
- Reflected in the version history below

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## Questions & Feedback

We welcome feedback on these guidelines:
- Email: {community@brand.com}
- Social: @{OfficialHandle}
- Form: {Feedback URL}

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## Agreement

By participating in {Brand Name} communities, you agree to follow these guidelines. Thank you for helping us build a positive, inclusive community!

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## Version History

| Version | Date | Changes |
|---------|------|---------|
| 1.0 | {DATE} | Initial publication |

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*Template version: 1.0 | MMK Framework*