| 1 | # @androozka/zendesk-api-js
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| 3 | 
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| 4 | [](https://travis-ci.com/androozka/zendesk-api-js)
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| 5 | [](https://codecov.io/gh/androozka/zendesk-api-js)
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| 6 | [](https://david-dm.org/androozka/zendesk-api-js)
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| 7 | [](https://packagephobia.now.sh/result?p=@androozka/zendesk-api-js)
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| 8 | [](http://npm-stat.com/charts.html?package=@androozka/zendesk-api-js)
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| 9 | 
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| 10 |
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| 11 | A JS library for interacting with the Zendesk API.
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| 12 |
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| 13 | ## Features
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| 14 |
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| 15 | - Generates Zendesk API request objects 😎
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| 16 | - Send prepared object directly to axios 🤯
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| 17 | - Mirrors [Zendesk's API documentation](https://developer.zendesk.com/rest_api/docs/zendesk-apis/resources) 👀
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| 18 |
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| 19 | ## Installing
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| 20 |
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| 21 | ### Using npm
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| 22 |
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| 23 | ```bash
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| 24 | npm install @androozka/zendesk-api-js
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| 25 | ```
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| 26 |
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| 27 | ### Using yarn
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| 28 |
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| 29 | ```bash
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| 30 | yarn add @androozka/zendesk-api-js
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| 31 | ```
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| 32 |
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| 33 | ## Usage
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| 34 |
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| 35 | ### Suggested libraries
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| 36 |
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| 37 | ```javascript
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| 38 | const base64 = require('js-base64').Base64;
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| 39 | const axios = require('axios');
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| 40 | ```
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| 41 |
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| 42 | ### Zendesk account information
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| 43 |
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| 44 | ```javascript
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| 45 | const instance = ''; // Name of Zendesk instance
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| 46 | const email = ''; // Email address of Zendesk user
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| 47 | const token = ''; // Generated Zendesk token
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| 48 |
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| 49 | const encoded = base64.encode(`${email}/token:${token}`);
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| 50 |
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| 51 | const headers = {
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| 52 | 'Content-Type': 'application/json',
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| 53 | Authorization: `Basic ${encoded}`
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| 54 | };
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| 55 | ```
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| 56 |
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| 57 | ### Choose framework version
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| 58 |
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| 59 | ```javascript
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| 60 | const zdApi = require('@androozka/zendesk-api-js');
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| 61 | const zaf_v2 = zdApi.v2({ instance, headers });
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| 62 | ```
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| 63 |
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| 64 | - _**Note**: Only v2, [v1 being deprecated](https://support.zendesk.com/hc/en-us/articles/360002106888-Removal-of-Zendesk-Apps-framework-v1)_
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| 65 |
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| 66 | ### Selecting API endpoints
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| 67 |
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| 68 | ```javascript
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| 69 | const { support, sunshine } = zaf_v2;
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| 70 | ```
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| 71 |
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| 72 | ## Examples
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| 73 |
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| 74 | ### Add tags to a ticket
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| 75 |
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| 76 | ```javascript
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| 77 | try {
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| 78 | const data = { tags: ['tag_1', 'tag_2', ... ] }
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| 79 | const req = support.tags.add({ type: 'tickets', id: 123, data });
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| 80 | const res = await axios(req);
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| 81 | } catch (error) {
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| 82 | // ...
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| 83 | }
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| 84 | ```
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| 85 |
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| 86 | ## API Coverage Status
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| 87 |
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| 88 | ### Support API
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| 89 |
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| 90 | Search, Users, End Users, Groups, Group Memberships, Custom Agent Roles, Organizations, Tickets, Ticket Import, Suspended Tickets, Ticket Comments, Ticket Metrics, Ticket Activities, Tags, Views, Ticket Forms, Ticket Fields, User Fields, Organization Fields
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| 91 |
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| 92 | #### Under Construction
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| 93 |
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| 94 | - [ ] Brands
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| 95 | - [ ] User Identities
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| 96 | - [ ] User Passwords
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| 97 | - [ ] Organization Subscriptions
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| 98 | - [ ] Organization Memberships
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| 99 | - [ ] Requests
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| 100 | - [ ] Ticket Audits
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| 101 | - [ ] Ticket Skips
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| 102 | - [ ] Ticket Metric Events
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| 103 | - [ ] Attachments
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| 104 | - [ ] Satisfaction Ratings
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| 105 | - [ ] Satisfaction Reasons
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| 106 | - [ ] Sessions
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| 107 | - [ ] Triggers
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| 108 | - [ ] Automations
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| 109 | - [ ] SLA Policies
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| 110 | - [ ] Targets
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| 111 | - [ ] Target Failures
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| 112 | - [ ] Macros
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| 113 | - [ ] Dynamic Content
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| 114 | - [ ] Locales
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| 115 | - [ ] Schedules
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| 116 | - [ ] Sharing Agreements
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| 117 | - [ ] Support Addresses
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| 118 | - [ ] Job Statuses
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| 119 | - [ ] Skill-based Routing
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| 120 | - [ ] Incremental Skill-based Routing
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| 121 | - [ ] Workspaces
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| 122 | - [ ] Apps
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| 123 | - [ ] App Installation Locations
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| 124 | - [ ] App Locations
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| 125 | - [ ] OAuth Clients
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| 126 | - [ ] OAuth Tokens
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| 127 | - [ ] OAuth Tokens for Grant Types
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| 128 | - [ ] Authorized Global Clients
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| 129 | - [ ] Account Settings
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| 130 | - [ ] Audit Logs
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| 131 | - [ ] Bookmarks
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| 132 | - [ ] Push Notification Devices
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| 133 | - [ ] Resource Collections
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| 134 | - [ ] Channel Framework
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| 135 | - [ ] Twitter Channel
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| 136 |
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| 137 | ### APIs Up Next
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| 138 |
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| 139 | - Sunshine API
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| 140 | - Help Center API
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| 141 | - Chat API
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| 142 | - Talk API
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| 143 | - Sell API
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| 144 | - Answer Bot API
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| 145 | - Status API
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| 146 | - Reseller API
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| 147 | - NPS API
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