| 1 | const createChasitorRequestBody = ({ organizationId, deploymentId, buttonId, sessionId, trackingId, userAgent, language, screenResolution, visitorName, visitorEmail, visitorHistory, visitorCPF }) => ({
|
| 2 | organizationId,
|
| 3 | deploymentId,
|
| 4 | buttonId,
|
| 5 | sessionId,
|
| 6 | visitorName: visitorName || 'Robot Visitor',
|
| 7 | emailBOT: visitorEmail || "a@a.com",
|
| 8 | customerName: visitorName || 'Robot Visitor',
|
| 9 | customerCPF: visitorCPF,
|
| 10 | Description: visitorHistory,
|
| 11 | contaRico: visitorCPF,
|
| 12 | trackingId: trackingId || '',
|
| 13 | userAgent: userAgent || '',
|
| 14 | language: language || 'en_US',
|
| 15 | screenResolution: screenResolution || '640x480',
|
| 16 | prechatDetails: [
|
| 17 | {
|
| 18 | "label": "caseSubject",
|
| 19 | "value": "Contato por Chat",
|
| 20 | "entityMaps": [],
|
| 21 | "transcriptFields": [],
|
| 22 | "displayToAgent": "true",
|
| 23 | "doKnowledgeSearch": false
|
| 24 | },
|
| 25 | {
|
| 26 | "label": "caseOrigin",
|
| 27 | "value": "Chat Facebook",
|
| 28 | "entityMaps": [],
|
| 29 | "transcriptFields": [],
|
| 30 | "displayToAgent": "true",
|
| 31 | "doKnowledgeSearch": false
|
| 32 | },
|
| 33 | {
|
| 34 | "label": "CaseRecordType",
|
| 35 | "value": "01237000000Ri5YAAS",
|
| 36 | "entityMaps": [],
|
| 37 | "transcriptFields": [],
|
| 38 | "displayToAgent": "true",
|
| 39 | "doKnowledgeSearch": false
|
| 40 | },
|
| 41 | {
|
| 42 | "label": "contaRico",
|
| 43 | "value": "",
|
| 44 | "entityMaps": [],
|
| 45 | "transcriptFields": [],
|
| 46 | "displayToAgent": "true",
|
| 47 | "doKnowledgeSearch": false
|
| 48 | },
|
| 49 | {
|
| 50 | "label": "CaseType",
|
| 51 | "value": "Externo",
|
| 52 | "entityMaps": [],
|
| 53 | "transcriptFields": [],
|
| 54 | "displayToAgent": "true",
|
| 55 | "doKnowledgeSearch": false
|
| 56 | },
|
| 57 | {
|
| 58 | "label": "emailBOT",
|
| 59 | "value": visitorEmail,
|
| 60 | "entityMaps": [],
|
| 61 | "transcriptFields": [],
|
| 62 | "displayToAgent": "true",
|
| 63 | "doKnowledgeSearch": false
|
| 64 | },
|
| 65 | {
|
| 66 | "label": "customerCPF",
|
| 67 | "value": visitorCPF,
|
| 68 | "entityMaps": [],
|
| 69 | "transcriptFields": [],
|
| 70 | "displayToAgent": "true",
|
| 71 | "doKnowledgeSearch": false
|
| 72 | },
|
| 73 | {
|
| 74 | "label": "descricaoBOT",
|
| 75 | "value": visitorHistory,
|
| 76 | "entityMaps": [],
|
| 77 | "transcriptFields": [
|
| 78 | "Transcricao_BOT__c"
|
| 79 | ],
|
| 80 | "displayToAgent": "true",
|
| 81 | "doKnowledgeSearch": false
|
| 82 | },
|
| 83 | {
|
| 84 | "label": "AccountRecordType",
|
| 85 | "value": "01237000000RgoCAAS",
|
| 86 | "entityMaps": [],
|
| 87 | "transcriptFields": [],
|
| 88 | "displayToAgent": "true",
|
| 89 | "doKnowledgeSearch": false
|
| 90 | },
|
| 91 | {
|
| 92 | "label": "customerName",
|
| 93 | "value": visitorName,
|
| 94 | "entityMaps": [],
|
| 95 | "transcriptFields": [],
|
| 96 | "displayToAgent": "true",
|
| 97 | "doKnowledgeSearch": false
|
| 98 | },
|
| 99 | {
|
| 100 | "label": "ContactRecordType",
|
| 101 | "value": "01237000000RgsxAAC",
|
| 102 | "entityMaps": [],
|
| 103 | "transcriptFields": [],
|
| 104 | "displayToAgent": "true",
|
| 105 | "doKnowledgeSearch": false
|
| 106 | },
|
| 107 | {
|
| 108 | "label": "eContaRico",
|
| 109 | "value": "true",
|
| 110 | "entityMaps": [],
|
| 111 | "transcriptFields": [],
|
| 112 | "displayToAgent": "true",
|
| 113 | "doKnowledgeSearch": false
|
| 114 | }
|
| 115 | ],
|
| 116 | "buttonOverrides": [],
|
| 117 | "receiveQueueUpdates": true,
|
| 118 | "prechatEntities": [
|
| 119 | {
|
| 120 | "entityName": "Account",
|
| 121 | "showOnCreate": "false",
|
| 122 | "linkToEntityName": null,
|
| 123 | "linkToEntityField": null,
|
| 124 | "saveToTranscript": null,
|
| 125 | "entityFieldsMaps": [
|
| 126 |
|
| 127 | ]
|
| 128 | },
|
| 129 | {
|
| 130 | "entityName": "Contact",
|
| 131 | "showOnCreate": "false",
|
| 132 | "linkToEntityName": null,
|
| 133 | "linkToEntityField": null,
|
| 134 | "saveToTranscript": "ContactId",
|
| 135 | "entityFieldsMaps": [
|
| 136 | {
|
| 137 | "fieldName": "RecordTypeId",
|
| 138 | "label": "ContactRecordType",
|
| 139 | "doFind": "true",
|
| 140 | "isExactMatch": "true",
|
| 141 | "doCreate": "false"
|
| 142 | },
|
| 143 | {
|
| 144 | "fieldName": "Email",
|
| 145 | "label": "emailBOT",
|
| 146 | "doFind": "true",
|
| 147 | "isExactMatch": "true",
|
| 148 | "doCreate": "false"
|
| 149 | }
|
| 150 | ]
|
| 151 | },
|
| 152 | {
|
| 153 | "entityName": "Case",
|
| 154 | "showOnCreate": "false",
|
| 155 | "linkToEntityName": null,
|
| 156 | "linkToEntityField": null,
|
| 157 | "saveToTranscript": "Case",
|
| 158 | "entityFieldsMaps": [
|
| 159 | {
|
| 160 | "fieldName": "contaLiveAgent__c",
|
| 161 | "label": "contaRico",
|
| 162 | "doFind": "false",
|
| 163 | "isExactMatch": "false",
|
| 164 | "doCreate": "true"
|
| 165 | },
|
| 166 | {
|
| 167 | "fieldName": "Tipo_de_caso_E_I__c",
|
| 168 | "label": "CaseType",
|
| 169 | "doFind": "false",
|
| 170 | "isExactMatch": "false",
|
| 171 | "doCreate": "true"
|
| 172 | },
|
| 173 | {
|
| 174 | "fieldName": "Origin",
|
| 175 | "label": "caseOrigin",
|
| 176 | "doFind": "false",
|
| 177 | "isExactMatch": "false",
|
| 178 | "doCreate": "true"
|
| 179 | },
|
| 180 | {
|
| 181 | "fieldName": "Subject",
|
| 182 | "label": "caseSubject",
|
| 183 | "doFind": "false",
|
| 184 | "isExactMatch": "false",
|
| 185 | "doCreate": "true"
|
| 186 | },
|
| 187 | {
|
| 188 | "fieldName": "Description",
|
| 189 | "label": "descricaoBOT",
|
| 190 | "doFind": "false",
|
| 191 | "isExactMatch": "false",
|
| 192 | "doCreate": "true"
|
| 193 | },
|
| 194 | {
|
| 195 | "fieldName": "RecordTypeId",
|
| 196 | "label": "CaseRecordType",
|
| 197 | "doFind": "false",
|
| 198 | "isExactMatch": "false",
|
| 199 | "doCreate": "true"
|
| 200 | }
|
| 201 | ]
|
| 202 | }
|
| 203 | ],
|
| 204 | isPost: true
|
| 205 | });
|
| 206 |
|
| 207 |
|
| 208 |
|
| 209 | module.exports = { createChasitorRequestBody };
|