UNPKG

2.4 kBMarkdownView Raw
1## Guidelines
2
3Firstly, if you are an Enterprise customer, you might want to head over to our [Customer Support Portal](http://support.neo4j.com/).
4
5If you think you might have **hit a bug** in our software (it happens occasionally!) or you have specific **feature request** then use the issue feature on the relevant GitHub repository.
6Check first though as someone else may have already raised something similar.
7
8If you simply want to get started or have a question on how to use a particular feature, ask a question in [Neo4j Online Community](https://community.neo4j.com/) instead.
9[StackOverflow](http://stackoverflow.com/questions/tagged/neo4j) also hosts a ton of questions and might already have a discussion around your problem.
10Make sure you have a look there too.
11
12If you want to make a feature request, please prefix your issue title with `[Feature Request]` so that it is clear to us.
13If you have a bug report however, please continue reading.
14To help us understand your issue, please specify important details, primarily:
15
16- Neo4j version: Community/Enterprise X.Y.Z
17- Neo4j Mode: Single instance/HA cluster with X members/Casual cluster with X core Y read-replica
18- Driver version: X lanaguage driver X.Y.Z (If you use some other library that wraps around this driver, you might want to raise an issue there first)
19- Operating system: (for example Windows 10/Ubuntu 16.10 on AWS)
20- **Steps to reproduce**
21- Expected behavior
22- Actual behavior
23
24Additionally, include (as appropriate) log-files, stacktraces, and other debug output.
25Always check the server logs to see if there is any stacktrace related to the driver error too.
26Aslo add any solutions you've tried to solve the problem yourself.
27
28## Example bug report
29
30I got connection reset by peer errors.
31
32**Neo4j Version:** 3.4.10 Community
33**Neo4j Mode**: Single instance
34**Driver version**: JS driver 1.7.1
35**Operating System:** Ubuntu 16.10 on AWS
36
37### Steps to reproduce
38
391. Start Neo4j on a AWS instance
402. Run a query with the driver
413. Put the driver idle for 2h
424. Run another query
43
44### Expected behavior
45
46The second query shall run successfully
47
48### Actual behavior
49
50The client failed to run the second query with a `connection reset by peer` stacktrace.
51_attach the stacktrace_
52Meanwhile, in the server log, I found this stacktrace that happened at the same time when the driver failed.
53_attach the stacktrace_