#!/usr/bin/env bash
# C-Suite Escalation Latency Test
# Validates team → C-Suite escalation workflow

set -euo pipefail

test_escalation_workflow() {
    local teams=("engineering" "marketing" "finance" "operations" "product")
    local escalation_latency_threshold=300  # 5 minutes in seconds
    local total_latency=0
    local successful_escalations=0

    for team in "${teams[@]}"; do
        echo "Testing $team escalation..."

        # Simulate escalation latency
        local latency=$(awk -v seed="$RANDOM" 'BEGIN {
            srand(seed)
            print int(rand() * 240 + 60)  # 1-5 minutes
        }')

        # Simulate escalation success probability
        local success=$(awk -v seed="$RANDOM" 'BEGIN {
            srand(seed)
            print (rand() < 0.9) ? 1 : 0  # 90% success rate
        }')

        if [[ $success -eq 1 ]]; then
            echo "$team escalation successful (${latency}s)"
            ((successful_escalations++))

            if [[ $latency -le $escalation_latency_threshold ]]; then
                total_latency=$((total_latency + latency))
            else
                echo "❌ Escalation for $team exceeded threshold"
            fi
        else
            echo "❌ Escalation for $team failed"
        fi
    done

    # Calculate average latency and success rate
    local avg_latency=0
    if [[ $successful_escalations -gt 0 ]]; then
        avg_latency=$((total_latency / successful_escalations))
    fi

    local success_rate=$(echo "scale=2; $successful_escalations / ${#teams[@]} * 100" | bc)

    echo "Escalation Test Complete"
    echo "Avg Escalation Latency: ${avg_latency}s"
    echo "Escalation Success Rate: ${success_rate}%"

    # Store escalation confidence
    local escalation_confidence=$(awk -v success_rate="$success_rate" -v avg_latency="$avg_latency" 'BEGIN {
        base_confidence = success_rate / 100
        latency_factor = (avg_latency <= 300) ? 1 : (300 / avg_latency)
        print base_confidence * latency_factor
    }')

    echo "$escalation_confidence" > "/tmp/escalation_confidence.txt"
}

test_escalation_workflow "$@"