General FAQs

USER SETTINGS

How do I update my personal and contact details?

You can update your personal and contact details by visiting the dropdown where your name is in the navigation at the top of the page and clicking on “MY PROFILE”. Here, you can update your details accordingly and press “Save Changes” to save.

How do I update my password?

You can update your password by visiting the dropdown where your name is in the navigation is at the top of the page and clicking on “MY ACCOUNT”. Here, you can update your password accordingly and press “Save Changes” to save.

How do I logout of my profile?

You can logout by visiting the dropdown where your name is in the navigation at the top of the page and clicking on “LOGOUT”.

MY RESULTS

How do I view all of my past reports?

You can access your via your dashboard by clicking on “MY CLINICAL REPORTS”. Alternatively, you can view past reports by clicking on the dropdown “MY RESULTS” in the navigation at the top of the page and selecting “MY CLINICAL REPORTS”. Here, you can download and print your reports to share with new healthcare providers.

How can I view my Genetic Results?

You can access this via your dashboard by clicking on “MY GENETIC RESULTS”. Alternatively, you can view your genetic results by visiting the dropdown “MY RESULTS” in the navigation at the top of the page and selecting “MY GENETIC RESULTS”. Your genetic results provide you with a prediction of how your body may respond to certain medications.

How can I view and add medications?

You can add or view medications via your dashboard by clicking on “MY MEDICATIONS”. Here You can view your list of current medications and relevant considerations based on your genetic results. You can update your list of medications by typing the name of a new medication in the “Add Medication” field and click “ADD”.

How do I browse medications?

On the medications page you can do this by clicking on the “browse medication” tab. When browsing the medication page, you can browse by medication type and can click on the medication name to see more information.

How do I search medications?

On the medications page you can do this by clicking on the “search medications” tab. When searching for a specific medication, enter the name of the medication in the search bar and select it from the dropdown menu.