# Description: # Orderly incident coordination through hubot # # Dependencies: # "": "" # # Configuration: # # Notes: # # Authors: # Aaron Blythe # Levi Smith # Dependencies moment = require('moment') checklists = require('./documentation/checklist_md') pagerduty = require('./pagerduty/pagerduty') # Envrionment Variables incidentRoom = process.env.HUBOT_INCIDENT_PAGERDUTY_ROOM pagerDutyUserId = process.env.HUBOT_PAGERDUTY_USER_ID ##### Functions module.exports = # TODO: find a way to remove 'msg' trackIncident: (incidentNumber, msg, robot) -> #is inicident being tracked yet? for k,v of robot.brain.data.incidents if k == incidentNumber robot.messageRoom incidentRoom, "incident #{k} is already being tracked" return # Check that incient is open in PagerDuty this.checkIfIncidentOpen msg, incidentNumber, 'triggered,acknowledged', robot, (cb) -> if cb == null return incidentHash = {} incidentHash['start_time'] = moment() incidentHash['ack_time'] incidentHash['resolve_time'] = "" incidentHash['unacknowledge_time'] = "" incidentHash['assign_time'] = "" incidentHash['escalate_time'] = "" # pagerduty known times incidentHash['pd_trigger_time'] = "" incidentHash['pd_ack_time'] = "" incidentHash['pd_resolve_time'] = "" incidentHash['pd_unacknowledge_time'] = "" incidentHash['pd_assign_time'] = "" incidentHash['pd_escalate_time'] = "" incidentHash['duration'] = "" incidentHash['duration_seconds'] = 0 incidentHash['status'] = "open" incidentHash['log'] = "" incidentHash #this.buildIncidentHash(incidentNumber, incidentHash) -> robot.brain.data.incidents[incidentNumber] = incidentHash robot.messageRoom incidentRoom, "INCIDENT NOTIFY: Incident #{incidentNumber} has been is open and is now being tracked." robot.messageRoom incidentRoom, "Bot has started logging all conversation in this room as of #{robot.brain.data.incidents[incidentNumber]['start_time']}" checklists.getChecklist 'start', (err, content) -> if err? robot.emit 'error', err, msg return block = "```\n" block += content block += "```\n" robot.messageRoom incidentRoom, block # TODO: find a way to remove 'msg' resolveIncident: (incidentNumber, msg, robot) -> #is inicident being currently open? if robot.brain.data.incidents[incidentNumber]?['status'] != 'open' robot.messageRoom incidentRoom, "Issue #{incidentNumber} is not currently being tracked." return incidentHash = robot.brain.data.incidents[incidentNumber] incidentHash['resolve_time'] = moment() duration = this.calculateDuration(incidentHash['start_time'],incidentHash['resolve_time']) incidentHash['duration'] = duration robot.messageRoom incidentRoom, "INCIDENT NOTIFY: Resolved incident #{incidentNumber}, Incident duration #{duration}" incidentHash['status'] = "resolved" checklists.getChecklist 'end', (err, content) -> if err? robot.emit 'error', err, msg return block = "```\n" block += content block += "```\n" robot.messageRoom incidentRoom, block #delete robot.brain.data.incidents[incidentNumber] # Store timestamps in epoch (milliseconds from epoch) # Store durations in seconds # This makes the maths easier later # Use moment functions for display buildIncidentHash: (incidentNumber, incidentHash, cb) -> incidentHash = {} # bot known times incidentHash['start_time'] = moment() incidentHash['ack_time'] incidentHash['resolve_time'] = "" incidentHash['unacknowledge_time'] = "" incidentHash['assign_time'] = "" incidentHash['escalate_time'] = "" # pagerduty known times incidentHash['pd_trigger_time'] = "" incidentHash['pd_ack_time'] = "" incidentHash['pd_resolve_time'] = "" incidentHash['pd_unacknowledge_time'] = "" incidentHash['pd_assign_time'] = "" incidentHash['pd_escalate_time'] = "" incidentHash['duration'] = "" incidentHash['duration_seconds'] = 0 incidentHash['status'] = "open" incidentHash['log'] = "" incidentHash cb(incidentHash) updateTimestamp: (incidentNumber, type, timestamp, robot) -> if robot.brain.data.incidents[incidentNumber] incidentHash = robot.brain.data.incidents[incidentNumber] incidentHash[type] = timestamp else log_message = "Issue setting timestamp for #{type} on incident #{incidentNumber} into hubot brain" console.log log_message robot.messageRoom incidentRoom, log_message formatMarkDown: (content) -> block = "```\n" block += content block += "```\n" block ##### Pager Duty interaction getPagerDutyServiceUser: (msg, required, robot, cb) -> if typeof required is 'function' cb = required required = true pagerduty.get "/users/#{pagerDutyUserId}", (err, json) -> if err? robot.emit 'error', err, msg return if json.user.id != pagerDutyUserId robot.messageRoom incidentRoom, "Sorry, I expected to get 1 user back for #{pagerDutyUserId}, but got #{json.user.id} :sweat:. If the bot user for PagerDuty's ID is not #{pdServiceEmail} please reconfigure" return cb(json.user) postNoteToPagerDuty: (msg, incidentNumber, note, robot) -> if pagerduty.missingEnvironmentForApi(msg) #TODO: error handling robot.messageRoom incidentRoom, "PagerDuty setup needs work." else this.getPagerDutyServiceUser msg, (user) -> userId = user.id return unless userId data = note: content: note requester_id: userId pagerduty.post "/incidents/#{incidentNumber}/notes", data, (err, json) -> if err? robot.emit 'error', err, msg return #if json && json.note # robot.messageRoom incidentRoom, "Transcript of room added to Pagerduty note since #{incidentHash['start_time']}" #else # robot.messageRoom incidentRoom, "Sorry, could not add transcript of room to PagerDuty as note." checkIfIncidentOpen: (msg, incidentNumber, statusFilter, robot, cb) -> pagerduty.getIncidents statusFilter, (err, incidents) -> if err? robot.emit 'error', err, msg cb null return foundIncidents = [] for incident in incidents # FIXME this isn't working very consistently if Number(incidentNumber) == Number(incident.incident_number) foundIncidents.push(incident) if foundIncidents.length == 0 robot.messageRoom incidentRoom, "Couldn't find incident(s) #{incidentNumber}. Use `#{robot.name} pager incidents` for listing. \n Tracking can only be started on unresolved incidents." cb null return else cb true return ##### Moment calculations calculateDuration: (start, end) -> Math.floor(moment.duration(moment(end,"YYYYMMDDTHHmmss").diff(moment(start,"YYYYMMDDTHHmmss"))).asHours())+moment.utc(moment(end,"YYYYMMDDTHHmmss").diff(moment(start,"YYYYMMDDTHHmmss"))).format(":mm:ss") getCurrentTime: () -> now = moment() time = now.format('YYYY-MM-DD HH:mm:ss Z')