Case

Internal ID: supportcase

Fields

Internal ID	Type	nlapiSubmitField	Label	Required	Help
assigned	select	true	Assigned To	false	References an employee record that already exists in your account. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
autoname	checkbox	false	Auto	false
casenumber	identifieranycase	false	Number	false
category	select	true	Type	false	References a value in a user defined list at Setup > Support > Case Types. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
company	select	false	Company	true	References an existing company record in your NetSuite account. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
companyname	text	false		false
contact	select	false	Contact	false	References an existing contact record in your NetSuite account. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
createddate	datetime	false	Created Date	false
customform	select	false	Custom Form	true
email	emails	true	Email(s)	false	A read-only field referencing the e-mail addess of the employee selected.
emailemployees	select	false	Copy Employees	false
emailform	checkbox	false	Send to Customer	false
enddate	datetime	false	Date Closed	false
escalationmessage	textarea	false	Escalation Message	false
eventnumber	text	false		false
externalid	text	false	ExternalId	false
helpdesk	checkbox	true	Help Desk	false
inboundemail	email	false	Inbound Email Address	false
incomingmessage	textarea	false	Message	false
insertsolution	select	false	Insert Solution	false
internalonly	checkbox	false	Internal Only	false
isinactive	checkbox	true	Inactive	false
issue	select	true	Case Issue	false	References a value in a user defined list at Setup > Support > Case Issues. This value represents an issue type. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
item	select	false	Item	false	References an item record that already exists in your NetSuite account. Only items that have the Offer Support tag enabled can be referenced in this field. This tag can be set in Lists > Accounting > Items. It can also be set when creating item records via Web services. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
lastmessagedate	datetime	false	Last Message Date	false
lastmodifieddate	datetime	false	Last Modified Date	false
lastreopeneddate	datetime	false	Date Last Reopened	false
messagenew	checkbox	false	New Message	false
module	select	false	Module	false	Select the product module this case is related to.You can create and edit modules on product records at <_TABNAME=ADMI_ISSUEPRODUCT_> &gt; <_TASKCATEGORY=ADMI_ISSUEPRODUCT_> &gt; Products.
newsolutionfrommsg	textarea	false		false
origin	select	true	Origin	false	References a value in a user defined list at Setup > Support > Case Origin Types. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
outgoingmessage	textarea	false	Reply	false
phone	phone	false	Phone	false	A read-only field referencing the phone number of the employee selected.
priority	select	true	Priority	false	References a value in a user defined list at Setup > Support > Case Priorities. This value represents an issue status.In order to retrieve a list of available values for this field, use the GetSelectValue operation.
product	select	false	Product	false	Select the product this case is related to.You can create and edit product records at <_TABNAME=ADMI_ISSUEPRODUCT_> &gt; <_TASKCATEGORY=ADMI_ISSUEPRODUCT_> &gt; Products.
profile	select	false	Profile	true	Select the profile you want to assign to this case. This profile determines the following: <ul><li>the from name and from email address shown on notification sent for this case</li> <li>the notification templates used</li> </ul> You can create new case profiles at <_TABNAME=EDIT_CASEPROFILE_> &gt; <_TASKCATEGORY=EDIT_CASEPROFILE_> &gt; Case Profiles > New.
searchsolution	textarea	false		false
serialnumber	select	false	Serial/Lot Number	false
stage	text	false		false
startdate	date	false	Incident Date	true
starttime	timeofday	false	Incident Time	true
status	select	true	Status	true	References a value in a user defined list at Setup > Support > Case Statuses. This value represents an issue status. In order to retrieve a list of available values for this field, use the GetSelectValue operation.
subsidiary	select	false	Subsidiary	false	The subsidiary for the customer associated with this case is displayed here.
title	text	true	Subject	true	Sets the title that is displayed in the cases list, subtabs of completed company, customer and contact records and in the subtab of completed solution records.

Sublists

escalateto - Escalate To

Internal ID	Type	Label	Required
email	email	Email	false
escalatee	select	Escalatee	true
phone	phone	Phone	false

timeitem - Time Tracking

Internal ID	Type	Label	Required
class	select	Class	false
department	select	Department	false
employee	select	Employee	true
hours	timetrack	Duration	true
id	integer		false
isbillable	checkbox	Billable	false
isexempt	text		false
isproductive	text		false
isutilized	text		false
item	select	Service Item	true
jobbillingtype	text		false
location	select	Location	true
memo	textarea	Memo	false
payrollitem	select	Payroll Item	false
timetype	select	Type	false
trandate	date	Date	true

Tabs

Name	Label
communication	Communication
custom	Custom
escalation	Escalations
general	General
interactions	Interactions
time	Time
workflow	Workflow

Search Joins

Join ID	Join Description	Actual Join Name
contact	Contact	Contact
customer	Customer	Customer
employee	Employee	Employee
issue	Issue	Issue
messages	Messages	Message

Search Filters

Internal ID	Type	Label
assigned	select	Assigned To
awaitingreply	checkbox	Awaiting Support Reply
casenumber	text	Number/ID
category	select	Type
closeddate	date	Date Closed
company	text	Company
contact	text	Contact
createddate	datetime	Date Created
email	text	Email
escalateto	select	Escalated To
externalid	select	External ID
externalidstring	text	External ID (Text)
formuladate	date	Formula (Date)
formulanumeric	float	Formula (Numeric)
formulatext	text	Formula (Text)
helpdesk	checkbox	Help Desk
inboundemail	text	Inbound Email
internalid	select	Internal ID
internalidnumber	integer	Internal ID (Number)
isinactive	checkbox	Inactive
issue	select	Issue
issuefixedin	select	Issue Fixed In
issuenumber	text	Issue Number
issuestatus	select	Issue Status
issuetype	select	Issue Type
item	select	Item
lastmessage	checkbox	Most Recent Message
lastmodifieddate	datetime	Date Last Modified
lastreopeneddate	datetime	Date Last Reopened
locked	checkbox	Locked
message	clobtext	Message Text
messageauthor	select	Message Author
messagedate	date	Message Date
messagetype	checkbox	Message Type
module	select	Module
number	integer	Number
origin	select	Origin
priority	select	Priority
product	select	Product
profile	select	Profile
serialnumber	text	Serial/Lot #
stage	select	Stage
startdate	datetime	Incident Date
status	select	Status
subsidiary	select	Subsidiary
title	text	Subject

Search Columns

Internal ID	Type	Label
assigned	select	Assigned To
awaitingreply	checkbox	Awaiting Support Reply
casenumber	text	Number
category	select	Type
company	select	Company
contact	select	Contact
createddate	datetime	Date Created
customerstage	select	Customer Stage
email	email	Email
enddate	datetime	Date Closed
escalatee	select	Escalated To
externalid	select	External ID
formulacurrency	currency	Formula (Currency)
formuladate	date	Formula (Date)
formuladatetime	datetime	Formula (Date/Time)
formulanumeric	float	Formula (Numeric)
formulapercent	percent	Formula (Percent)
formulatext	text	Formula (Text)
grabref	text	Grab
helpdesk	checkbox	Help Desk
inboundemail	text	Inbound Email
internalid	select	Internal ID
isinactive	checkbox	Inactive
issue	select	Issue
issuenumber	text	Issue Number
item	select	Item
lastmessagedate	datetime	Last Msg. Date
lastmodifieddate	datetime	Last Modified
lastreopeneddate	datetime	Last Reopened
lastviewed	datetime	Last Viewed
locked	checkbox	Locked
module	select	Module
origin	select	Origin
priority	select	Priority
product	select	Product
profile	select	Profile
serialnumber	text	Serial/Lot #
stage	select	Stage
startdate	datetime	Incident Date
status	select	Status
subsidiary	select	Subsidiary
title	text	Subject