<?xml version="1.0" encoding="UTF-8"?>
<CaseSettings xmlns="http://soap.sforce.com/2006/04/metadata">
    <caseAssignNotificationTemplate>
        unfiled$public/SupportCaseAssignmentNotification
    </caseAssignNotificationTemplate>
    <caseCloseNotificationTemplate>
        unfiled$public/SupportCaseCloseNotification
    </caseCloseNotificationTemplate>
    <caseCommentNotificationTemplate>
        unfiled$public/SupportCaseCommentNotification
    </caseCommentNotificationTemplate>
    <caseCreateNotificationTemplate>
        unfiled$public/SupportCaseCreateNotification
    </caseCreateNotificationTemplate>
    <closeCaseThroughStatusChange>true</closeCaseThroughStatusChange>
    <defaultCaseOwner>admin@acme.com</defaultCaseOwner>
    <defaultCaseOwnerType>User</defaultCaseOwnerType>
    <defaultCaseUser>admin@acme.com</defaultCaseUser>
    <emailToCase>
        <enableEmailToCase>true</enableEmailToCase>
        <enableHtmlEmail>false</enableHtmlEmail>
        <enableOnDemandEmailToCase>true</enableOnDemandEmailToCase>
        <enableThreadIDInBody>true</enableThreadIDInBody>
        <enableThreadIDInSubject>true</enableThreadIDInSubject>
        <notifyOwnerOnNewCaseEmail>false</notifyOwnerOnNewCaseEmail>
        <overEmailLimitAction>Bounce</overEmailLimitAction>
        <preQuoteSignature>true</preQuoteSignature>
        <routingAddresses>
            <addressType>EmailToCase</addressType>
            <authorizedSenders>user@acme.com</authorizedSenders>
            <caseOrigin>Email</caseOrigin>
            <casePriority>Medium</casePriority>
            <createTask>true</createTask>
            <emailAddress>support@acme.com</emailAddress>
            <routingName>EmailToCaseRoutingAddress1</routingName>
            <saveEmailHeaders>true</saveEmailHeaders>
            <taskStatus>Not Started</taskStatus>
        </routingAddresses>
        <routingAddresses>
            <addressType>Outlook</addressType>
            <authorizedSenders>user@acme.com</authorizedSenders>
            <caseOrigin>Email</caseOrigin>
            <caseOwner>admin@acme.com</caseOwner>
            <caseOwnerType>User</caseOwnerType>
            <casePriority>High</casePriority>
            <routingName>OutlookRoutingAddress1</routingName>
        </routingAddresses>
        <unauthorizedSenderAction>Discard</unauthorizedSenderAction>
    </emailToCase>
    <enableCaseFeed>true</enableCaseFeed>
    <enableDraftEmails>true</enableDraftEmails>
    <enableEarlyEscalationRuleTriggers>true</enableEarlyEscalationRuleTriggers>
    <enableNewEmailDefaultTemplate>true</enableNewEmailDefaultTemplate>
    <enableSuggestedArticlesApplication>true</enableSuggestedArticlesApplication>
    <enableSuggestedArticlesCustomerPortal>true</enableSuggestedArticlesCustomerPortal>
    <enableSuggestedArticlesPartnerPortal>false</enableSuggestedArticlesPartnerPortal>
    <enableSuggestedSolutions>false</enableSuggestedSolutions>
    <keepRecordTypeOnAssignmentRule>true</keepRecordTypeOnAssignmentRule>
    <newEmailDefaultTemplateClass>CaseTemplateController</newEmailDefaultTemplateClass>
    <notifyContactOnCaseComment>true</notifyContactOnCaseComment>
    <notifyDefaultCaseOwner>true</notifyDefaultCaseOwner>
    <notifyOwnerOnCaseComment>true</notifyOwnerOnCaseComment>
    <notifyOwnerOnCaseOwnerChange>false</notifyOwnerOnCaseOwnerChange>
    <showFewerCloseActions>false</showFewerCloseActions>
    <useSystemEmailAddress>true</useSystemEmailAddress>
    <webToCase>
        <caseOrigin>Web</caseOrigin>
        <defaultResponseTemplate>unfiled$public/SupportCaseResponse</defaultResponseTemplate>
        <enableWebToCase>true</enableWebToCase>
    </webToCase>
</CaseSettings>
