export interface CustomerNote {
    id: string;
    customer_id: string;
    content: string;
    type: CustomerNoteType;
    attachments?: string[];
    created_by: {
        id: string;
        name: string;
    };
    tags?: string[];
    is_private: boolean;
    mentioned_users?: {
        id: string;
        name: string;
    }[];
    sentiment?: 'positive' | 'neutral' | 'negative';
    follow_up_date?: string;
    created_at: string;
    updated_at: string;
}
export type CustomerNoteType = 'general' | 'call' | 'email' | 'meeting' | 'support' | 'complaint' | 'feedback' | 'other';
export interface CreateCustomerNoteRequest {
    content: string;
    type: CustomerNoteType;
    attachments?: string[];
    tags?: string[];
    is_private?: boolean;
    mentioned_user_ids?: string[];
    follow_up_date?: string;
}
export interface UpdateCustomerNoteRequest {
    content?: string;
    type?: CustomerNoteType;
    attachments?: string[];
    tags?: string[];
    is_private?: boolean;
    follow_up_date?: string;
}
export interface CustomerNoteListParams {
    page_size?: number;
    page_number?: number;
    type?: CustomerNoteType;
    search?: string;
    created_by?: string;
    is_private?: boolean;
    has_attachments?: boolean;
    has_follow_up?: boolean;
    from_date?: string;
    to_date?: string;
    sentiment?: 'positive' | 'neutral' | 'negative';
}
export interface CustomerCommunicationHistory {
    id: string;
    customer_id: string;
    type: CommunicationType;
    direction: 'inbound' | 'outbound';
    status: CommunicationStatus;
    channel: CommunicationChannel;
    content?: string;
    attachments?: string[];
    duration_seconds?: number;
    handled_by?: {
        id: string;
        name: string;
    };
    tags?: string[];
    metadata?: Record<string, any>;
    created_at: string;
}
export type CommunicationType = 'call' | 'email' | 'sms' | 'chat' | 'whatsapp' | 'facebook' | 'other';
export type CommunicationStatus = 'completed' | 'missed' | 'no_answer' | 'busy' | 'failed' | 'cancelled';
export type CommunicationChannel = 'phone' | 'email' | 'sms' | 'messenger' | 'whatsapp' | 'webchat' | 'other';
export interface CustomerCommunicationStats {
    total_interactions: number;
    by_type: {
        [key in CommunicationType]?: number;
    };
    by_direction: {
        inbound: number;
        outbound: number;
    };
    by_status: {
        [key in CommunicationStatus]?: number;
    };
    average_response_time?: number;
    average_handling_time?: number;
    missed_interaction_rate: number;
    daily_interaction_trends: {
        date: string;
        count: number;
        by_type: {
            [key in CommunicationType]?: number;
        };
    }[];
}
export interface CreateCommunicationRequest {
    type: CommunicationType;
    direction: 'inbound' | 'outbound';
    status: CommunicationStatus;
    channel: CommunicationChannel;
    content?: string;
    attachments?: string[];
    duration_seconds?: number;
    handled_by?: string;
    tags?: string[];
    metadata?: Record<string, any>;
}