## Problem Statement

{{one paragraph: what failed and which surface it affected}}

## Symptoms & Impact

- {{user-visible behavior}}
- {{operational impact / scope / duration}}

## Timeline

- {{HH:MM}}, {{event}}
- {{HH:MM}}, {{event}}

## Evidence

- {{log/trace/test/path}}: {{exact line or excerpt}}

## Root Cause

{{one paragraph: confirmed cause; cite the evidence that distinguishes it from speculation}}

## Contributing Factors

- {{factor that turned a small bug into an incident}}

## Solution

{{remediation: proposed or deployed; include rollout plan and rollback}}

## Verification & Follow-Up

- {{check that proves the fix; metric/test/probe}}
- {{action to prevent recurrence}}