syntaxVersion: '2.1'
saasName: UserGuiding
createdAt: '2025-01-24'
version: '2025'
billing:
  monthly: 1.0
  annual: 0.7
currency: USD
url: https://web.archive.org/web/20250124105422/https://userguiding.com/pricing/
tags:
  - Product Adoption
  - Reporting and Targeting
  - Customization
  - Services
  - Account Details
  - Integrations
features:
  guides:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  hotspots:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  checklists:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  resourceCenters:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  surveys:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  aiAssistant:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: AUTOMATION
    automationType: BOT
    tag: Product Adoption
  nps:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Product Adoption
  productUpdates:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INFORMATION
    tag: Product Adoption
  knowledgeBase:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Product Adoption
  materialEngagementAnalytics:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  userDetails:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  userActivityFeed:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  goalTracking:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: AUTOMATION
    automationType: TRACKING
    tag: Reporting and Targeting
  impactRecords:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Reporting and Targeting
  a/bTesting:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  dailyPerformanceReports:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INFORMATION
    tag: Reporting and Targeting
  weeklyPerformanceReports:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INFORMATION
    tag: Reporting and Targeting
  userIdentification:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  userTracking:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  audienceSegmentation:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  customAttributes:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  customEvents:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  dataManagement:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Reporting and Targeting
  companyLevelData:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Reporting and Targeting
  customizableThemes:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Customization
  dynamicMaterialPersonalization:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Customization
  appearanceCustomization:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Customization
  materialDisplayPrioritization:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Customization
  onboardMaterialAccessibility:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Customization
  cssCustomization:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Customization
  localization:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Customization
  removeUserGuidingBranding:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Customization
  materialScheduling:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
  rateLimiting:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Customization
  troubleShooterAccess:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Services
  helpCenter:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Services
  userGuidingUniversity:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Services
  emailSupport:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Services
  liveChatSupport:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: SUPPORT
    tag: Services
  dedicatedCustomerSuccessManager:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: SUPPORT
    tag: Services
  euDataHosting:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Services
  serviceLevelAgreement:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: GUARANTEE
    tag: Services
  customInvoicing:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: PAYMENT
    tag: Services
  securityQuestionnaire:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: MANAGEMENT
    tag: Services
  teams:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Account Details
  domains:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: DOMAIN
    tag: Account Details
  twoFactorAuthentication:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: MANAGEMENT
    tag: Account Details
  roleManagement:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: MANAGEMENT
    tag: Account Details
  employeeOnboardingModule:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Account Details
  teamMemberActivityLog:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: DOMAIN
    tag: Account Details
  singleSignOn:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: INTEGRATION
    integrationType: IDENTITY_PROVIDER
    tag: Account Details
  googleAnalytics:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://marketingplatform.google.com/about/analytics/
    tag: Integrations
  webhooks:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: API
    tag: Integrations
  segment:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://segment.com/pricing/
    tag: Integrations
  mixpanel:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://mixpanel.com/pricing/
    tag: Integrations
  amplitude:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: API
    tag: Integrations
  salesforce:
    description: ''
    valueType: BOOLEAN
    defaultValue: false
    type: INTEGRATION
    integrationType: WEB_SAAS
    tag: Integrations
  hubspot:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://www.hubspot.com/pricing/marketing/starter
    tag: Integrations
  intercom:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://www.intercom.com/pricing
    tag: Integrations
  slack:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://slack.com/pricing
    tag: Integrations
  woopra:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: WEB_SAAS
    pricingUrls:
    - https://www.woopra.com/pricing/
    tag: Integrations
  knowledBaseIntegrations:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: MARKETPLACE
    tag: Integrations
  liveChatSoftwareIntegrations:
    description: ''
    valueType: BOOLEAN
    defaultValue: true
    type: INTEGRATION
    integrationType: MARKETPLACE
    tag: Integrations
usageLimits:
  activeGuidesLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 20
    unit: guide
    type: NON_RENEWABLE
    linkedFeatures:
    - guides
  activeHotspotsLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 20
    unit: hotspot
    type: NON_RENEWABLE
    linkedFeatures:
    - hotspots
  activeChecklistsLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 2
    unit: checklist
    type: NON_RENEWABLE
    linkedFeatures:
    - checklists
  activeResourceCentersLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 1
    unit: resource center
    type: NON_RENEWABLE
    linkedFeatures:
    - resourceCenters
  activeSurveysLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 1
    unit: survey
    type: NON_RENEWABLE
    linkedFeatures:
    - surveys
  aiAssistantMessagesLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 100
    unit: message/month
    type: RENEWABLE
    linkedFeatures:
    - aiAssistant
  customizableThemesLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 1
    unit: theme
    type: NON_RENEWABLE
    linkedFeatures:
    - customizableThemes
  teamMembersLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 1
    unit: member
    type: NON_RENEWABLE
    linkedFeatures:
    - teams
  domainsLimit:
    description: ''
    valueType: NUMERIC
    defaultValue: 2
    unit: domain
    type: NON_RENEWABLE
    linkedFeatures:
    - domains
plans:
  BASIC:
    description: Onboard new users and engage customers throughout their lifecycles.
      Ideal for startups and SMBs.
    price: 99
    unit: /month
    features: null
    usageLimits: null
  PROFESSIONAL:
    description: Maximize activation, customer revenue, and retention. Ideal for rapidly
      growing companies.
    price: 299
    unit: /month
    features:
      impactRecords:
        value: true
      companyLevelData:
        value: true
      cssCustomization:
        value: true
      localization:
        value: true
      removeUserGuidingBranding:
        value: true
      materialScheduling:
        value: true
      rateLimiting:
        value: true
      dedicatedCustomerSuccessManager:
        value: true
      euDataHosting:
        value: true
      customInvoicing:
        value: true
      roleManagement:
        value: true
      employeeOnboardingModule:
        value: true
      salesforce:
        value: true
    usageLimits:
      activeGuidesLimit:
        value: .inf
      activeHotspotsLimit:
        value: .inf
      activeChecklistsLimit:
        value: .inf
      activeResourceCentersLimit:
        value: .inf
      activeSurveysLimit:
        value: 3
      customizableThemesLimit:
        value: 5
      teamMembersLimit:
        value: 5
      domainsLimit:
        value: 5
  CORPORATE:
    description: Transform your product experience. Ideal for enterprises with multiple
      products.
    price: Let's Talk
    unit: /month
    features:
      impactRecords:
        value: true
      companyLevelData:
        value: true
      cssCustomization:
        value: true
      localization:
        value: true
      removeUserGuidingBranding:
        value: true
      materialScheduling:
        value: true
      rateLimiting:
        value: true
      dedicatedCustomerSuccessManager:
        value: true
      euDataHosting:
        value: true
      serviceLevelAgreement:
        value: true
      customInvoicing:
        value: true
      securityQuestionnaire:
        value: true
      roleManagement:
        value: true
      employeeOnboardingModule:
        value: true
      teamMemberActivityLog:
        value: true
      singleSignOn:
        value: true
      salesforce:
        value: true
    usageLimits:
      activeGuidesLimit:
        value: .inf
      activeHotspotsLimit:
        value: .inf
      activeChecklistsLimit:
        value: .inf
      activeResourceCentersLimit:
        value: .inf
      activeSurveysLimit:
        value: 10
      aiAssistantMessagesLimit:
        value: .inf
      customizableThemesLimit:
        value: .inf
      teamMembersLimit:
        value: .inf
      domainsLimit:
        value: .inf
addOns:
  euDataHostingAddOn:
    availableFor:
    - BASIC
    price: Contact Sales
    unit: /month
    features:
      euDataHosting:
        value: true
    usageLimits: null
    usageLimitsExtensions: null