--- name: The Survey title: Managers Toolbox --- ## The Survey Toyota Institute Australia offers the Employee Engagement survey as one of the key tools to assist our network to continually improve performance. The survey will give you visibility as to how your staff view their employment at your dealership and clearly identify to you, areas that are strong and areas that may need attention. The survey needs to be run externally (not by the dealership and not by TMCA), confidentially (to ensure the most accurate and realistic results) and on a regular basis (to measure if subsequent activities are working). ### Features of the survey: Survey is conducted online - and can be accessed from work or home. * Access online via dealer not employee specific access code to ensure maximum confidentiality * Live for two separate three week periods allowing the survey to be scheduled around your unique business requirements * Tiered pricing structure to ensure you are not paying for reporting which may not add value * Result comparison against dealership departments, Toyota Dealer Network and Australian Automotive Industry benchmark * A concise shortened question list ensuring completion of survey is not a burden to your dealership increasing completion rates, providing more accurate results * Administered via Quantum a new partner who brings with them over 20 years of international experience in the delivery and analysis of employee engagement. ## Our Partner - Quantum For more information please contact ## Window 1 Engagement Results Results below are from 53 dealerships across Australia made up of over 4000 employees. The overall Net engagement score is almost double that of the benchmarked commercial sector. While this is a great result there are always areas to address and improve. The survey will be offered again in the new year with registrations closing on the 24th of January. ### Commercial Sector Net Engagement 17%*
27%
44%
18%
10%
### Toyota Dealerships - Overall Net Engagement 32%*
40%
40%
12%
8%
*Actively Engaged - Actively Disengaged
Actively Engaged With a high level of engagement comes higher levels of commitment and great satisfaction with work. There is also evidence of increased discretionary effort and a higher contribution to the dealership. Anything over 20% is considered to be a positive result.With a high level of engagement comes higher levels of commitment and great satisfaction with work. There is also evidence of increased discretionary effort and a higher contribution to the dealership. Anything over 20% is considered to be a positive result.
Satisfied Where there is a high proportion of satisfaction, employees will function successfully. They may not consistently go over and above, however, there is a strong day to day contribution to the dealership.
Undifferentiated Where there are increased levels of indifference, even though there may be contentment amongst the employees, many may not be contributing much to the dealership and are just doing the bare minimum to get by.
Actively Disengaged Any disengagement score needs to be carefully analysed as the factors contributing to it may have disproportionate impact on turnover, productivity etc. Where there is disengagement there will be signs of discontent, high levels of indifference and potentially contagious negativity. If left unchecked, employees may collect their pay while complaining or looking for another job.