/*
* Copyright (c) 2021, salesforce.com, inc.
* All rights reserved.
* SPDX-License-Identifier: BSD-3-Clause
* For full license text, see the LICENSE file in the repo root or https://opensource.org/licenses/BSD-3-Clause
*/
export default {
SHARED_MESSAGE_TYPE: {
// Telephony Message Types: sent from SFDC to Telephony Vendor
// Framework Message Types
SETUP_CONNECTOR: 'SETUP_CONNECTOR',
CONNECTOR_READY: 'CONNECTOR_READY',
LOG: 'LOG',
TELEPHONY_EVENT_DISPATCHED: 'TELEPHONY_EVENT_DISPATCHED',
SET_AGENT_STATUS: 'SET_AGENT_STATUS',
GET_AGENT_STATUS: 'GET_AGENT_STATUS',
LOGOUT: 'LOGOUT',
MESSAGE: 'MESSAGE',
DOWNLOAD_VENDOR_LOGS: 'DOWNLOAD_VENDOR_LOGS',
AGENT_WORK_EVENT: 'AGENT_WORK_EVENT',
GET_CONTACTS: 'GET_CONTACTS'
},
VOICE_MESSAGE_TYPE: {
ACCEPT_CALL: 'ACCEPT_CALL',
DECLINE_CALL: 'DECLINE_CALL',
END_CALL: 'END_CALL',
MUTE: 'MUTE',
UNMUTE: 'UNMUTE',
HOLD: 'HOLD',
RESUME: 'RESUME',
DIAL: 'DIAL',
SEND_DIGITS: 'SEND_DIGITS',
GET_PHONE_CONTACTS: 'GET_PHONE_CONTACTS',
SWAP_PARTICIPANTS: 'SWAP_PARTICIPANTS',
ADD_PARTICIPANT: 'ADD_PARTICIPANT',
CONFERENCE: 'CONFERENCE',
PAUSE_RECORDING: 'PAUSE_RECORDING',
RESUME_RECORDING: 'RESUME_RECORDING',
SUPERVISE_CALL: 'SUPERVISE_CALL',
SUPERVISOR_BARGE_IN : 'SUPERVISOR_BARGE_IN',
SUPERVISOR_DISCONNECT: 'SUPERVISOR_DISCONNECT',
SET_AGENT_CONFIG: 'SET_AGENT_CONFIG',
GET_SIGNED_RECORDING_URL: 'GET_SIGNED_RECORDING_URL',
WRAP_UP_CALL: 'WRAP_UP_CALL',
AGENT_AVAILABLE: 'AGENT_AVAILABLE',
GET_AUDIO_DEVICES: 'GET_AUDIO_DEVICES'
},
SHARED_EVENT_TYPE: {
ERROR: 'ERROR',
WARNING: 'WARNING',
INFO: 'INFO',
LOGIN_STARTED: 'LOGIN_STARTED',
LOGIN_RESULT: 'LOGIN_RESULT', // info about timeout, error, success etc
LOGOUT_RESULT: 'LOGOUT_RESULT',
SHOW_LOGIN: 'SHOW_LOGIN',
SET_AGENT_STATUS_RESULT: 'SET_AGENT_STATUS_RESULT',
GET_AGENT_STATUS_RESULT: 'GET_AGENT_STATUS_RESULT',
MESSAGE: 'MESSAGE',
SET_AGENT_STATUS: 'SET_AGENT_STATUS',
GET_AGENT_STATUS: 'GET_AGENT_STATUS',
STATE_CHANGE: 'STATE_CHANGE',
REMOTE_CONTROLLER: 'REMOTE_CONTROLLER',
SHOW_STORAGE_ACCESS: 'SHOW_STORAGE_ACCESS',
STORAGE_ACCESS_RESULT: 'STORAGE_ACCESS_RESULT',
GET_CONTACTS_RESULT: 'GET_CONTACTS_RESULT',
AFTER_CONVERSATION_WORK_STARTED: 'AFTER_CONVERSATION_WORK_STARTED',
AFTER_CONVERSATION_WORK_ENDED: 'AFTER_CONVERSATION_WORK_ENDED'
},
VOICE_EVENT_TYPE: {
QUEUED_CALL_STARTED: 'QUEUED_CALL_STARTED',
CALL_STARTED: 'CALL_STARTED',
CALL_CONNECTED: 'CALL_CONNECTED',
CALL_FAILED: 'CALL_FAILED',
MUTE_TOGGLE: 'MUTE_TOGGLE',
HOLD_TOGGLE: 'HOLD_TOGGLE',
PHONE_CONTACTS: 'PHONE_CONTACTS',
PARTICIPANT_ADDED: 'PARTICIPANT_ADDED',
PARTICIPANT_CONNECTED: 'PARTICIPANT_CONNECTED',
PARTICIPANT_REMOVED: 'PARTICIPANT_REMOVED',
RECORDING_TOGGLE: 'RECORDING_TOGGLE',
PARTICIPANTS_SWAPPED: 'PARTICIPANTS_SWAPPED',
PARTICIPANTS_CONFERENCED: 'PARTICIPANTS_CONFERENCED',
SIGNED_RECORDING_URL: 'SIGNED_RECORDING_URL',
UPDATE_AUDIO_STATS: 'UPDATE_AUDIO_STATS',
UPDATE_AUDIO_STATS_COMPLETED: 'UPDATE_AUDIO_STATS_COMPLETED',
SUPERVISOR_BARGED_IN: 'SUPERVISOR_BARGED_IN',
SUPERVISOR_CALL_STARTED : 'SUPERVISOR_CALL_STARTED',
SUPERVISOR_CALL_CONNECTED: 'SUPERVISOR_CALL_CONNECTED',
SUPERVISOR_HANGUP : 'SUPERVISOR_HANGUP',
CALL_BARGED_IN : 'CALL_BARGED_IN',
WRAP_UP_ENDED: 'WRAP_UP_ENDED',
AFTER_CALL_WORK_STARTED: 'AFTER_CALL_WORK_STARTED',
AGENT_CONFIG_UPDATED: 'AGENT_CONFIG_UPDATED',
AGENT_ERROR: 'AGENT_ERROR',
HANGUP: 'HANGUP',
SOFTPHONE_ERROR: 'SOFTPHONE_ERROR',
SHOW_TRANSFER_VIEW: 'SHOW_TRANSFER_VIEW',
GET_AUDIO_DEVICES: 'GET_AUDIO_DEVICES',
AUDIO_STATS: 'AUDIO_STATS',
CALL_UPDATED: 'CALL_UPDATED' //sent during a call to update call controls
},
INFO_TYPE: {
CAN_NOT_ACCEPT_THE_CALL: 'CAN_NOT_ACCEPT_THE_CALL'
},
SHARED_ERROR_TYPE: {
CUSTOM_ERROR: 'CUSTOM_ERROR',
GENERIC_ERROR: 'GENERIC_ERROR',
AUTHENTICATION_ERROR: 'AUTHENTICATION_ERROR',
INVALID_AGENT_STATUS: 'INVALID_AGENT_STATUS',
CAN_NOT_GET_AGENT_STATUS: 'CAN_NOT_GET_AGENT_STATUS',
CAN_NOT_SET_AGENT_STATUS: 'CAN_NOT_SET_AGENT_STATUS',
LOGIN_REQUIRED: 'LOGIN_REQUIRED',
CAN_NOT_LOG_IN: 'CAN_NOT_LOG_IN',
CAN_NOT_LOG_OUT: 'CAN_NOT_LOG_OUT',
INVALID_STATE_CHANGE_RESULT: 'INVALID_STATE_CHANGE_RESULT',
INVALID_STORAGE_ACCESS_RESULT: 'INVALID_STORAGE_ACCESS_RESULT',
INVALID_ACW_INFO: 'INVALID_ACW_INFO'
},
VOICE_ERROR_TYPE: {
CAN_NOT_DECLINE_THE_CALL: 'CAN_NOT_DECLINE_THE_CALL',
CAN_NOT_END_THE_CALL: 'CAN_NOT_END_THE_CALL',
CAN_NOT_HOLD_CALL: 'CAN_NOT_HOLD_CALL',
CAN_NOT_RESUME_CALL: 'CAN_NOT_RESUME_CALL',
CAN_NOT_MUTE_CALL: 'CAN_NOT_MUTE_CALL',
CAN_NOT_UNMUTE_CALL: 'CAN_NOT_UNMUTE_CALL',
CAN_NOT_TOGGLE_MUTE: 'CAN_NOT_TOGGLE_MUTE',
CAN_NOT_TOGGLE_HOLD: 'CAN_NOT_TOGGLE_HOLD',
CAN_NOT_TOGGLE_RECORD: 'CAN_NOT_TOGGLE_RECORD',
INVALID_PARTICIPANT: 'INVALID_PARTICIPANT',
INVALID_PARAMS: 'INVALID_PARAMS',
CAN_NOT_GET_PHONE_CONTACTS: 'CAN_NOT_GET_PHONE_CONTACTS',
CAN_NOT_SWAP_PARTICIPANTS: 'CAN_NOT_SWAP_PARTICIPANTS',
CAN_NOT_CONFERENCE: 'CAN_NOT_CONFERENCE',
INVALID_DESTINATION: 'INVALID_DESTINATION',
INVALID_PHONE_NUMBER: 'INVALID_PHONE_NUMBER',
CAN_NOT_HANGUP_PARTICIPANT: 'CAN_NOT_HANGUP_PARTICIPANT',
CAN_NOT_ADD_PARTICIPANT: 'CAN_NOT_ADD_PARTICIPANT',
CAN_NOT_CONNECT_PARTICIPANT: 'CAN_NOT_CONNECT_PARTICIPANT',
CAN_NOT_START_THE_CALL: 'CAN_NOT_START_THE_CALL',
CAN_NOT_PAUSE_RECORDING: 'CAN_NOT_PAUSE_RECORDING',
CAN_NOT_RESUME_RECORDING: 'CAN_NOT_RESUME_RECORDING',
CAN_NOT_SET_AGENT_CONFIG: 'CAN_NOT_SET_AGENT_CONFIG',
CAN_NOT_SET_CAPABILITIES: 'CAN_NOT_SET_CAPABILITIES',
CAN_NOT_UPDATE_PHONE_NUMBER: 'CAN_NOT_UPDATE_PHONE_NUMBER',
CAN_NOT_GET_SIGNED_RECORDING_URL: 'CAN_NOT_GET_SIGNED_RECORDING_URL',
CAN_NOT_SUPERVISE_CALL : 'CAN_NOT_SUPERVISE_CALL',
CAN_NOT_DISCONNECT_SUPERVISOR : 'CAN_NOT_DISCONNECT_SUPERVISOR',
CAN_NOT_BARGE_IN_SUPERVISOR: 'CAN_NOT_BARGE_IN_SUPERVISOR',
CAN_NOT_BARGE_IN_CALL: 'CAN_NOT_BARGE_IN_CALL',
AGENT_ERROR: 'AGENT_ERROR',
MICROPHONE_NOT_SHARED: 'MICROPHONE_NOT_SHARED',
UNSUPPORTED_BROWSER: 'UNSUPPORTED_BROWSER',
USER_BUSY_ERROR: 'USER_BUSY_ERROR',
WEBRTC_ERROR: 'WEBRTC_ERROR',
CAN_NOT_GET_AUDIO_DEVICES: 'CAN_NOT_GET_AUDIO_DEVICES',
CAN_NOT_UPDATE_CALL: 'CAN_NOT_UPDATE_CALL',
AREA_CODE_NOT_IN_DIALABLE_LIST: 'AREA_CODE_NOT_IN_DIALABLE_LIST',
PHONE_NUMBER_NOT_VALID: 'PHONE_NUMBER_NOT_VALID',
PHONE_NUMBER_NOT_VALID_E164_FORMAT: 'PHONE_NUMBER_NOT_VALID_E164_FORMAT',
UNAUTHORIZED_SERVICE_CALL: 'UNAUTHORIZED_SERVICE_CALL',
AGENT_AT_MAXIMUM_CAPACITY: 'AGENT_AT_MAXIMUM_CAPACITY',
OUTBOUND_QUEUE_MISCONFIGURED: 'OUTBOUND_QUEUE_MISCONFIGURED',
CALL_THROTTLED: 'CALL_THROTTLED',
TIMEOUT_ERROR: 'TIMEOUT_ERROR',
UNABLE_TO_CONNECT_TO_AGENT: 'UNABLE_TO_CONNECT_TO_AGENT',
AGENT_NOT_INITIALIZED: 'AGENT_NOT_INITIALIZED'
},
AGENT_STATUS: {
ONLINE: 'Online',
OFFLINE: 'Offline',
ACW : 'AfterCallWork'
},
PARTICIPANT_TYPE: {
AGENT: 'Agent',
INITIAL_CALLER: 'Initial_Caller',
THIRD_PARTY: 'Third_Party',
SUPERVISOR: 'Supervisor'
},
CALL_TYPE: {
INBOUND: 'Inbound',
OUTBOUND: 'Outbound',
CALLBACK: 'Callback',
ADD_PARTICIPANT: 'AddParticipant',
TRANSFER:'Transfer',
INTERNAL_CALL: 'InternalCall',
DIALED_CALLBACK: 'DialedCallback',
CONSULT: 'Consult'
},
CALL_SUBTYPE: {
PSTN: 'PSTN',
WEB_RTC: 'WebRTC'
},
DIALER_TYPE: {
OUTBOUND_PREVIEW: 'OutboundPreview',
NONE: 'None'
},
CONTACT_TYPE: {
PHONEBOOK: 'PhoneBook',
QUEUE: 'Queue',
PHONENUMBER: 'PhoneNumber',
AGENT: 'Agent',
FLOW: 'Flow'
},
CONTACT_LIST_TYPE: {
TRANSFER: 'Transfer',
CONFERENCE: 'Conference',
ALL: 'All'
},
AGENT_CONFIG_TYPE: {
SHOW_AGENT_SETTINGS: 'SHOW_AGENT_SETTINGS',
PHONES: 'PHONES',
SELECTED_PHONE: 'SELECTED_PHONE'
},
SHARED_CAPABILITIES_TYPE: {
DEBUG_ENABLED: 'DEBUG_ENABLED',
CONTACT_SEARCH: 'CONTACT_SEARCH',
VENDOR_PROVIDED_AVAILABILITY: 'VENDOR_PROVIDED_AVAILABILITY',
VENDOR_PROVIDED_QUEUE_WAIT_TIME: 'VENDOR_PROVIDED_QUEUE_WAIT_TIME',
TRANSFER_TO_OMNI_FLOW: 'TRANSFER_TO_OMNI_FLOW',
PENDING_STATUS_CHANGE: 'PENDING_STATUS_CHANGE',
SFDC_PENDING_STATE: 'SFDC_PENDING_STATE',
AUTO_ACCEPT_ENABLED:'AUTO_ACCEPT_ENABLED'
},
VOICE_CAPABILITIES_TYPE: {
MUTE: 'MUTE',
RECORD: 'RECORD',
MERGE: 'MERGE',
SWAP: 'SWAP',
BLIND_TRANSFER: 'BLIND_TRANSFER',
SIGNED_RECORDING_URL: 'SIGNED_RECORDING_URL',
SUPERVISOR_LISTEN_IN: 'SUPERVISOR_LISTEN_IN',
SUPERVISOR_BARGE_IN: 'SUPERVISOR_BARGE_IN',
MOS: 'MOS',
PHONEBOOK: 'PHONEBOOK',
HAS_GET_EXTERNAL_SPEAKER: 'HAS_GET_EXTERNAL_SPEAKER',
HAS_SET_EXTERNAL_SPEAKER: 'HAS_SET_EXTERNAL_SPEAKER',
HAS_GET_EXTERNAL_MICROPHONE: 'HAS_GET_EXTERNAL_MICROPHONE',
HAS_SET_EXTERNAL_MICROPHONE: 'HAS_SET_EXTERNAL_MICROPHONE',
CAN_CONSULT: 'CAN_CONSULT',
DIAL_PAD: 'DIAL_PAD',
HAS_HID_SUPPORT: 'HAS_HID_SUPPORT',
PHONEBOOK_DISABLE: 'PHONEBOOK_DISABLE'
},
CALL_STATE: {
RINGING: 'ringing',
CONNECTED: 'connected',
TRANSFERRING: 'transferring',
TRANSFERRED: 'transferred',
ENDED: 'ended'
},
PHONE_TYPE: {
DESK_PHONE: 'DESK_PHONE',
SOFT_PHONE: 'SOFT_PHONE'
},
HANGUP_REASON: {
PHONE_CALL_ERROR: "error",
PHONE_CALL_ENDED: "ended"
},
AGENT_AVAILABILITY: {
AVAILABLE: "AVAILABLE",
BUSY: "BUSY",
OFFLINE: "OFFLINE"
},
REMOVE_PARTICIPANT_VARIANT: {
ALWAYS : 'ALWAYS',
NEVER: 'NEVER',
ALWAYS_EXCEPT_ON_HOLD: 'ALWAYS_EXCEPT_ON_HOLD'
},
LOG_LEVEL: {
ERROR: "ERROR",
INFO: "INFO"
},
LOG_SOURCE: {
SYSTEM: "SYSTEM",
PARTNER: "PARTNER"
},
CONTACTS_FILTER_TYPES: {
AGENT: "AGENT",
QUEUE: "QUEUE",
CONTACT: "CONTACT",
DIRECTORY: "DIRECTORY",
FLOW: "FLOW",
AVAILABLE: "AVAILABLE"
},
WORK_EVENT: {
ASSIGNED: 'ASSIGNED',
ACCEPTED: 'ACCEPTED',
DECLINED: 'DECLINED',
COMPLETED: 'COMPLETED',
CLOSED: 'CLOSED',
PAUSED: 'PAUSED',
UNPAUSED: 'UNPAUSED'
},
DIAL_OPTIONS: {
CALLBACK: "isCallback=true",
CONSULT: "isConsultCall"
},
HANGUP_STATUS: {
MISSED_AGENT: "MissedCallAgent",
DECLINED: "DeclinedByAgent",
FAILED_CONNECT_AGENT: "FailedConnectAgent",
FAILED_CONNECT_CUSTOMER: "FailedConnectCustomer",
CALLBACK_MISSED_OR_REJECTED: 'CallbackMissedOrRejected' // Used only for Amazon; workaround for https://github.com/amazon-connect/amazon-connect-streams/issues/344
}
};
/**
* Fields in the connector configuration that are logged.
*/
export const CONNECTOR_CONFIG_EXPOSED_FIELDS = [
"/internalNameLabel",
"/reqGeneralInfo/reqAdapterUrl",
"/reqGeneralInfo/reqVendorInfoApiName",
"isACWAllowed",
"isHVSEnabled",
"orgDomainName",
"phoneServiceChannelId",
"telephonySettingsComponentFqn"
];
/**
* Fields that starts with string in the connector configuration that are logged.
*/
export const CONNECTOR_CONFIG_EXPOSED_FIELDS_STARTSWITH = [
"/reqHvcc"
];
/**
* Fields in the connector configuration that are NOT logged.
*/
export const CONNECTOR_CONFIG_EXCEPTION_FIELDS = [
"/reqHvcc/reqTelephonyIntegrationCertificate"
];