Class: SupervisedCallInfo

SupervisedCallInfo(param)

Class representing a Supervised Call Info. This object is used to represent information about a call that is being supervised by a supervisor.

Constructor

new SupervisedCallInfo(param)

Create a AgentStatusInfo.
Parameters:
Name Type Description
param object
Properties
Name Type Attributes Description
callId string <optional>
 The unique supervised vendor call ID (required)
voiceCallId string <optional>
 The supervised salesforce voice call ID
callType string <optional>
 The type of the call, one of the CALL_TYPE values
from string <optional>
 From phone number (for Inbound calls)
to string <optional>
 To phone number (for Outbound calls)
supervisorName string <optional>
 The supervisor name (shown to the supervised agent on barge in)
isBargedIn boolean <optional>
 True if the Supervisor has barged in, False if the supervisor is listening in.
Source:

Classes

SupervisedCallInfo