hasMute |
boolean
|
<optional>
|
|
hasRecord |
boolean
|
<optional>
|
|
hasMerge |
boolean
|
<optional>
|
|
hasSwap |
boolean
|
<optional>
|
|
hasSignedRecordingUrl |
boolean
|
<optional>
|
|
debugEnabled |
boolean
|
<optional>
|
|
hasContactSearch |
boolean
|
<optional>
|
True if getPhoneContacts uses the 'contain' filter |
hasAgentAvailability |
boolean
|
<optional>
|
True if getPhoneContacts also provides agent availability, false if Salesforce provides it. |
hasQueueWaitTime |
boolean
|
<optional>
|
True if getPhoneContacts also provides estimated queue wait time, false if Salesforce provides it. |
supportsMos |
boolean
|
<optional>
|
True if vendor support MOS |
hasSupervisorListenIn |
boolean
|
<optional>
|
True if vendor supports supervisor listening to a ongoing call |
hasSupervisorBargeIn |
boolean
|
<optional>
|
True if vendor supports Supervisor barging into a ongoing call |
hasBlindTransfer |
boolean
|
<optional>
|
True if vendor supports blind transfers |
hasBlindTransfer |
boolean
|
<optional>
|
True if vendor supports transfer to omni flows |
hasPendingStatusChange |
boolean
|
<optional>
|
True if vendor supports Pending Status Change |
hasPhoneBook |
boolean
|
<optional>
|
True if vendor supports the phoneBook UI |